{"id":885478,"url":"https://alion.io/job/hevisaurus-account-coordinator-the-merch-collective","title":"Account Coordinator - The Merch Collective","company":{"id":715647,"name":"Sony Music Entertainment","domain":"sonymusic.com","url":"https://alion.io/company/sony-music","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":85,"open_postings":18,"ghost_share":0,"stale_share":0.611,"repost_share":0,"time_to_fill_p50_days":59,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nashville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":62000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4386},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-09-08T23:12:35Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-28T22:45:26Z","board_verified":true,"closed_at":null,"days_open":50,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":50},"description":"About Sony Music Entertainment\nAt Sony Music Entertainment, we fuel the creative journey. We’ve played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We’ve nurtured some of music’s most iconic artists and produced some of the most influential recordings of all time.\nToday, we work in more than 70 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we’re committed to artistic integrity, transparency, and entrepreneurship.\nSony Music Entertainment is a member of the Sony family of global companies.\nThe Merch Collective is an agile creative practice built to solve the commercial and creative challenges of the world’s top artists. As Sony Music’s merchandise partner, we serve a roster of global talent-both within and beyond the Sony ecosystem. We’re defined by our commitment to product excellence, delivering products that are made to be kept, worn, and loved for years to come. Our best-in-class creative team delivers culture-leading, artist-specific collections that build artist brands beyond their music. Most importantly, we deliver customer excellence, embedding ourselves as an extension of each client’s team, bringing transparency, accountability, and tailored support to every partnership.\nAs an Account Coordinator, you will support the execution of artist commerce initiatives across touring, e-commerce, retail, VIP, licensing, events, and pop-up activations. Working closely with Account Managers and cross-functional teams, you will help coordinate merchandising projects from concept through fulfillment by tracking deliverables, facilitating communication, and ensuring projects remain organized and on schedule. You will assist with product development, client requests, and day-to-day project execution while collaborating with creative, production, operations, finance, and fulfillment teams to deliver a seamless experience for artists and their teams. Success in this role requires exceptional organization, attention to detail, strong communication skills, and a proactive approach to supporting multiple projects simultaneously.\nWhat you'll do:\nSupport Client Relationships & Day-to-Day Account Management\nPartner closely with Account Managers to deliver exceptional service to artists, management, and internal teams. Support Account Managers through proactive communication, meeting coordination, follow-up, and execution across touring, e-commerce, retail, VIP, and licensing initiatives.\nCoordinate Merchandise & Commerce Execution\nSupport the planning and execution of merchandising and commerce initiatives by tracking deliverables, coordinating product launches, and ensuring projects move efficiently from concept through completion while contributing ideas that enhance the fan experience.\nSupport Project Coordination & Product Development\nCoordinate the day-to-day workflow of merchandise projects, including product setup, approvals, artwork routing, placing orders, sample tracking, inventory coordination, and launch readiness. Maintain accurate documentation and ensure all project details are organized and executed on schedule.\nCoordinate Cross-Functional Communication & Operational Excellence\nServe as a key point of coordination between creative, production, finance, touring, e-commerce, retail, and external partners. Ensure information is communicated clearly, action items are tracked, new clients onboarded, and processes are followed to keep projects moving efficiently and accurately.\nWho you are:\n1+ years of experience in merchandising, e-commerce, retail, marketing, project coordination, entertainment, or a related field, with an interest in artist commerce.\nExceptionally organized and detail-oriented, with the ability to manage multiple projects, timelines, and priorities while maintaining accuracy in a fast-paced environment.\nA strong communicator who enjoys collaborating with teammates and cross-functional partners and is comfortable following up, asking questions, and keeping projects on track.\nProactive, adaptable, and eager to learn, with a solutions-oriented mindset and the ability to thrive in a dynamic, ever-changing environment.\nAbility to work in ambiguity while being adaptable to ever changing shifts, changes and seasonal ebbs and flows of the business\nPassionate about music, merchandising, and fan experiences, with a collaborative attitude and a desire to contribute to outstanding client service and the successful execution of artist commerce initiatives.\nWhat we give you:\nYou join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day \nA modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best \nAn attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching \nVoluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans \nInvestment in your professional growth and development enabling you to thrive in our vibrant community. \nThe space to accelerate progress, positively disrupt, and create what happens next \nTime off for a winter recess\nSony Music is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, marital and civil partnership/union status, alienage or citizenship status, creed, genetic information or any other status protected by applicable federal, state, or local law.","description_format":"text","description_chars":6403,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k 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