{"id":1673784,"url":"https://alion.io/job/hewlett-packard-collections-analyst","title":"Collections Analyst","company":{"id":2088298,"name":"HP","domain":"hewlett-packard.de","url":"https://alion.io/company/hewlett-packard-de","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tlaquepaque, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":69000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2652},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":true}],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-11T22:17:02Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Collections AnalystDescription -\nAt HP, talent is our criteria. Join us in reinventing the standard for diversity and inclusion. Bring your awesomeness, and just be you!\nAs a Collections Analyst II within HP's Global Direct Collections organization, you will play a critical role in driving cash flow, strengthening customer relationships, and supporting HP's financial health across a diverse portfolio of customers. You will collaborate with customers and cross-functional teams to resolve complex issues, streamline payment processes, mitigate risk, and deliver an exceptional customer experience.\nThis role offers the opportunity to act as a trusted business partner, influence outcomes across multiple stakeholders, and contribute to strategic initiatives that improve end-to-end Quote-to-Cash performance.\nWhat will you do?\nManage a portfolio of customer accounts and drive timely collection of outstanding receivables.\nDevelop strong relationships with customer Accounts Payable teams and key business contacts to improve payment performance.\nAnalyze aging balances, payment trends, and account health to identify risks and opportunities for cash acceleration.\nInvestigate, log, and drive resolution of disputes by partnering with internal teams such as Sales, Order Management, Credit, Customer Operations, and Finance.\nLead customer and cross-functional discussions to address payment blockers, negotiate resolution plans, and establish clear action items and timelines.\nPerform account reconciliations and proactively resolve billing, invoicing, purchase order, and payment application discrepancies.\nPartner with Sales and Account Management teams to support strategic customer relationships while balancing risk and cash objectives.\nEscalate critical issues to senior leadership when necessary and provide visibility into business risks impacting collections performance.\nIdentify process improvement opportunities and participate in projects focused on enhancing the customer payment experience and operational efficiency.\nUtilize reporting and analytical tools to track portfolio performance, prioritize actions, and achieve collection targets.\nWhat are we looking for?\nBachelor's degree in Finance, Accounting, Business Administration, Economics, or a related field.\n2 to 4 years of experience in Collections, Accounts Receivable, Credit, Customer Service, Finance Operations, or related areas.\nAdvanced English communication skills, both written and verbal. Additional languages are a plus.\nStrong analytical and problem-solving skills with the ability to interpret financial data and identify trends.\nUnderstanding of Accounts Receivable, collections practices, and basic financial principles.\nExcellent communication, negotiation, and stakeholder management skills.\nAbility to influence and collaborate effectively across diverse teams, cultures, and organizational levels.\nCustomer-focused mindset with a proactive approach to issue resolution.\nKnowledge of the Quote-to-Cash process is preferred.\nProficiency in Microsoft Excel and business reporting tools.\nPreferred Qualifications\nExperience managing multinational or strategic customer portfolios.\nExposure to SAP, Oracle, or other ERP platforms.\nExperience working in a shared services, global business services, or multinational environment.\nContinuous improvement mindset with demonstrated involvement in process enhancement initiatives.\nJob -\nFinanceSchedule -\nFull timeShift -\nNo shift premium (Mexico)Travel -\nRelocation -\nEqual Opportunity Employer (EEO)-\nHP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).\nPlease be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.\nFor more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal \"","description_format":"text","description_chars":4454,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-02T07:36:16Z"}],"visa":[],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.736,"p_room":0.75,"age_days":9,"expected_fill_days":13,"reasons":["conf:1","velocity","win:late","comp:junior,brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/hewlett-packard-collections-analyst","json_url":"https://alion.io/job/hewlett-packard-collections-analyst.json","meta":{"generated_at":"2026-10-11T22:40:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12801,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2088298},"rest":"https://alion.io/mcp/rest/get_company?id=2088298"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhewlett-packard-collections-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhewlett-packard-collections-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhewlett-packard-collections-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hewlett-packard-collections-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhewlett-packard-collections-analyst"}]}