{"id":1716519,"url":"https://alion.io/job/hewlett-packard-collections-resolution-analyst","title":"Collections Team Lead / Resolver","company":{"id":2088298,"name":"HP","domain":"hewlett-packard.de","url":"https://alion.io/company/hewlett-packard-de","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":152,"ghost_share":0,"stale_share":0.895,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tlaquepaque, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T00:00:00Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-04T17:40:06Z","board_verified":true,"closed_at":null,"days_open":41,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":41},"description":"Collections Team Lead / ResolverDescription -\nJob Description\nCollections Team Lead / Resolver\nAs a Collections Team Lead/Resolver, you will coordinate the collections team and provide operational support in escalations and other business-related topics, acting as back-up for the Manager, accelerating the collector’s ability to build a strategic relationship with customers. Support the collectors so they can understand our customers’ business models, identify challenges in the payment process, and find solutions on how to accelerate cash flow.\nWhat skills are we looking for?\nStrong leadership skills, and ability to easily onboard and develop people.\nCapable of elevating performance through execution and innovation.\nBe strategic enough to anticipate and define changes.\nKnowledgeable of collections processes.\nStrong communication skills.\nProficient English communication skills, both written and verbal.\nPassion to work in a team environment.\nDemonstrated high-performance track record.\nWhat will your responsibilities consist of?\nResponsible for overall team metrics and performance.\nMentor and coach team to effectively resolve aged issues.\nEnsure the team is effectively communicating with internal and external partners.\nSubject matter expert and frontline contact for the manager on team-related issues.\nConduct regular account reviews with team members to address problematic situations that may lead to undesirable results.\nLead escalation reviews and meetings with collectors, and internal and external partners.\nProvide feedback on team members for training and review purposes.\nMonitor the technical competence of each team member.\nLead by example living the HP Way Now and always displaying the Leadership Attributes.\nAct as Operational backup of the manager.\nMake sure that the team uses the appropriate collections systems and processes at the expected level.\nDisplay leadership skills in direct discussions and provide advice and guidance to the team on operational issues.\nUse alternative communication methods to obtain response/action for the issues brought up by the team: calls, conference calls, face-to-face meetings.\nKeep up-to-date internal partner’s contacts list for the entire team portfolio (BU Ops, AR, BU Finance, Controllership, Supply Chain, etc.) and share it with the team.\nHas regular discussions and builds solid relationships and networking with Internal Partners (Sales, Order management, BU Finance, Controllership, Credit, Legal, Default and Recovery, Tax) or External Partners.\nMay develop team motivation and cohesion by proposing and coordinating team activities.\nMay contribute to or lead the VIA score improvement actions at the team level.\nRecognize trends in non-payment and coordinate with internal partners to drive resolution of complex disputes and recurring issues.\nAnalyzes at-risk customers and recommends account strategies to prevent delinquencies and accelerate cash flow.\nIdentify opportunities for process improvement and more effective use of collections tools and systems.\nEducation and Experience Required\nFour-year or Graduate Degree in Business Administration, Economics, Finance, or any other related discipline or commensurate work experience or demonstrated competence.\nTypically has 3-5 years of work experience, preferably in collection, credit, banking, or a related field.\nExperience with automation tools and process improvement is preferred.\nJob -\nFinanceSchedule -\nFull timeShift -\nNo shift premium (Mexico)Travel -\nNoRelocation -\nNoEqual Opportunity Employer (EEO)-\nHP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).\nPlease be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.\nFor more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal \"","description_format":"text","description_chars":4468,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Laptops","Printers & Scanners"],"lifecycle":[{"event":"reopen","at":"2026-10-27T18:52:25Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.5,"p_room":0.28,"age_days":41,"expected_fill_days":19,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/hewlett-packard-collections-resolution-analyst","json_url":"https://alion.io/job/hewlett-packard-collections-resolution-analyst.json","meta":{"generated_at":"2026-11-04T21:07:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32710,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2088298},"rest":"https://alion.io/mcp/rest/get_company?id=2088298"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhewlett-packard-collections-resolution-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhewlett-packard-collections-resolution-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhewlett-packard-collections-resolution-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hewlett-packard-collections-resolution-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhewlett-packard-collections-resolution-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1716519}},{"tool":"search_jobs","arguments":{"company":"hewlett-packard.de","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1716519},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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