{"id":3346354,"url":"https://alion.io/job/hewlett-packard-enterprise-custom-project-manager-support-services-delivery-2","title":"Custom Project Manager - Support Services Delivery","company":{"id":5292,"name":"Hewlett Packard Enterprise","domain":"hpe.com","url":"https://alion.io/company/hewlett-packard-enterprise","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":146,"ghost_share":0,"stale_share":0.795,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Heredia, Costa Rica"],"countries":["CR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":76000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2171},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-10-27T17:15:11Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-29T21:58:41Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Custom Project Manager - Support Services DeliveryThis role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.Who We Are:\nHewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.\nJob Description:\nThe Custom Project Manager in Support Services Delivery is responsible for scoping, planning, executing, and closing customized support projects for clients. This role ensures bespoke support solutions are delivered on time, within budget, and to the agreed specifications, acting as the main point of contact between clients and internal teams. The role also includes inventory management, entitlement support, billing and invoicing, and case management responsibilities.\nHow you will make your mark:\nProject Planning & Execution: Develop detailed project plans for custom support delivery, defining scope, resources, timelines, and deliverables.\nClient Engagement: Liaise directly with clients to understand unique support needs, translate requirements into actionable projects, and manage expectations throughout the lifecycle.\nInventory Management: Oversee inventory requests and tracking for customer assets, including conducting monthly or quarterly true-ups to ensure accurate inventory records and alignment with customer entitlements.\nEntitlement Support: Manage customer entitlements, ensuring that support services provided match contracted service levels and entitlements, and resolve discrepancies as necessary.\nBilling and Invoicing of Purchase Orders: Coordinate billing activities related to support services, including reviewing purchase orders, preparing invoices, and ensuring timely and accurate financial processing.\nCase Management & Escalations: Review and monitor case management issues, proactively identify potential escalations, and work with support teams to ensure timely resolution and customer satisfaction.\nCross-functional Coordination: Collaborate with technical support, engineering, operations, and sales teams to ensure alignment and successful delivery.\nMeeting Leadership & Participation: Lead and/or actively participate in customer-facing and internal support meetings, providing updates, addressing concerns, and facilitating communication between stakeholders.\nRisk & Issue Management: Identify risks and issues early, develop mitigation strategies, and resolve challenges swiftly.\nReporting & Documentation: Maintain comprehensive documentation, provide regular status updates to stakeholders, and ensure all project artifacts are complete.\nQuality Assurance: Monitor project output to guarantee delivery meets both company standards and client specifications.\nContinuous Improvement: Identify opportunities for process improvement and contribute to refining custom support delivery methodologies.\n\nExperience and Education required:\nA bachelor’s degree in any discipline is preferred; equivalent project management experience may also be considered.\n2+ years of experience in data analysis and reporting.\nExperience using Salesforce and standard office productivity tools.\nExperience in project management or a related role is preferred.\nA project management certification, such as PMP, PRINCE2, or ITIL, is preferred.\nAdvanced English proficiency.\nStrong client-facing skills and the ability to work with multiple stakeholders are preferred.\nExcellent organizational, communication, and problem-solving skills.\n\nAccessibility\nHPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.\nNote: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.\nWhat We Can Offer You:\nHealth & Wellbeing\nWe strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.\nPersonal & Professional Development\nWe also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.\nUnconditional Inclusion\nWe are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.\nLet's Stay Connected:\nFollow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.\nJob:\nServicesJob Level:\nIntermediateHPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBTemployer. We do not discriminate on the basis of race, gender, or any other protected category,and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.\nHewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.\nHPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.\nRecruitment Fraud Alert\nWe have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.\nAll legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. 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