{"id":1278276,"url":"https://alion.io/job/hewlett-packard-enterprise-datacenter-engineer-l3ert","title":"Datacenter Engineer- L3/ERT","company":{"id":5292,"name":"Hewlett Packard Enterprise","domain":"hpe.com","url":"https://alion.io/company/hewlett-packard-enterprise","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":146,"ghost_share":0,"stale_share":0.904,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-10-12T06:55:09Z"}},"role":"DevOps","role_family":"DevOps","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Heredia, Costa Rica"],"countries":["CR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"VPN","optional":false},{"name":"Linux","optional":true},{"name":"Python","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-09-25T00:00:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-12T20:28:49Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Datacenter Engineer- L3/ERTThis role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.Who We Are:\nHewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.\nJob Description:\nThe Datacenter Engineer- L3/ERT role requires supporting Aruba products as per the entitlement. It involves understanding the customer environment, capturing logs, and troubleshooting to achieve the resolution or provide the Root Cause of the incident.\nThe Level 3 TAC engineer is expected to work across different shifts in a dynamic 24x7 work environment.\nIn a typical day as a Datacenter Engineer- L3/ERT, you would...\nProvide HPE Aruba customers & Engineers troubleshooting & support in the areas of HPE Aruba Networking and related areas.\nProvide leadership in technical problem management and the resolution of all issues, working closely with Global Enterprise Customers, HPE Aruba remote, and field support staff.\nDevelop action plans to investigate and resolve complex issues/problems and communicate these to engineers, customers, and/or relevant managers.\nIdentify and contribute to projects to improve product support, customer satisfaction, and team efficiency.\nBe aware of, and contribute to the improvement of, team performance as measured in the team Business Fundamentals Tables (BFT).\nTechnical writing skills will be required to publish Issue resolution documents.\nRequired to communicate effectively with Technical and Non-Technical stakeholders and should have the ability to drive the conversation/discussion.\nMust be able to interact with colleagues from different countries and backgrounds (own team, members of L1 and L2, other support functions, and Engineering teams).\nEducation:\nBachelor's or Master’s degree in Mechanical, Electrical, Computer Science, or equivalent.\nExperience:\n4+ Years’ experience in the Networking field with a minimum of 3 years supporting Data Center Technologies.\nWhat you need to bring:\nData Networking technologies including Routing, Switching, and Network architecture and management.\nWorking knowledge and understanding of Spine and Leaf Topologies.\nWorking knowledge and understanding of 3-layer architecture (Access, Distribution, and Core) switching.\nKnowledge of networking equipment’s hardware and architecture.\nDemonstrate an in-depth understanding of several products in more than one functional area involving usage, configuration, and interaction with other products.\nAffinity with Remote Resolve support processes.\nThe Datacenter Engineer- L3/ERT role requires supporting Aruba products as per the entitlement. It involves understanding the customer environment, capturing logs, and troubleshooting to achieve the resolution or provide the Root Cause of the incident.The Level 3 TAC engineer is expected to work across different shifts in a dynamic 24x7 work environment. In a typical day as a Datacenter Engineer- L3/ERT, you would...Provide HPE Aruba customers & Engineers troubleshooting & support in the areas of HPE Aruba Networking and related areas.\nProvide leadership in technical problem management and the resolution of all issues, working closely with Global Enterprise Customers, HPE Aruba remote, and field support staff.\nDevelop action plans to investigate and resolve complex issues/problems and communicate these to engineers, customers, and/or relevant managers.\nIdentify and contribute to projects to improve product support, customer satisfaction, and team efficiency.\nBe aware of, and contribute to the improvement of, team performance as measured in the team Business Fundamentals Tables (BFT).\nTechnical writing skills will be required to publish Issue resolution documents.\nRequired to communicate effectively with Technical and Non-Technical stakeholders and should have the ability to drive the conversation/discussion.\nMust be able to interact with colleagues from different countries and backgrounds (own team, members of L1 and L2, other support functions, and Engineering teams).\n\nEducation:\nBachelor's or Master’s degree in Mechanical, Electrical, Computer Science, or equivalent.\nExperience:\n4+ Years’ experience in the Networking field with a minimum of 3 years supporting Data Center Technologies.\nWhat you need to bring:\nData Networking technologies including Routing, Switching, and Network architecture and management.\nWorking knowledge and understanding of Spine and Leaf Topologies.\nWorking knowledge and understanding of 3-layer architecture (Access, Distribution, and Core) switching.\nKnowledge of networking equipment’s hardware and architecture.\nDemonstrate an in-depth understanding of several products in more than one functional area involving usage, configuration, and interaction with other products.\nAffinity with Remote Resolve support processes.\nShould know about Data Center Technologies, i.e., VXLAN, EVPN, VPNV4, other VPN technologies, etc.\nShould be good at security and authentication protocols like IEEE 802.1x and MAC.\nGood to have knowledge of REST, NAE, and Python.\nPrior knowledge of Aruba OS, Aruba OS-CX or Comware will be added advantage.\nBasic knowledge of WLAN technology (802.11 Standards, Controller, and APs) is preferred.\nCertifications: 1. Cisco CCIE - DC is not a must but preferred.\nAruba ACSP certification will have added advantage.\nShould have basic technical knowledge of Windows, Linux, and other operating systems.\nShould be good at security and authentication protocols like IEEE 802.1x and MAC.\nGood to have knowledge of REST, NAE, and Python.\nPrior knowledge of Aruba OS, Aruba OS-CX or Comware will be added advantage.\nBasic knowledge of WLAN technology (802.11 Standards, Controller, and APs) is preferred.\nCertifications: 1. Cisco CCIE - DC is not a must but preferred.\nAruba ACSP certification will have added advantage.\nShould have basic technical knowledge of Windows, Linux, and other operating systems.\nAccessibility\nHPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.\nNote: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.\nWhat We Can Offer You:\nHealth & Wellbeing\nWe strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.\nPersonal & Professional Development\nWe also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.\nUnconditional Inclusion\nWe are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.\nLet's Stay Connected:\nFollow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.\nJob:\nEngineeringJob Level:\nTCP_03HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBTemployer. We do not discriminate on the basis of race, gender, or any other protected category,and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.\nHewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.\nHPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.\nRecruitment Fraud Alert\nWe have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.\nAll legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. 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