{"id":3336795,"url":"https://alion.io/job/hewlett-packard-enterprise-ess-engineering-resolution-team-engineer-compute-hardware","title":"ESS Engineering Resolution Team Engineer - Compute Hardware","company":{"id":5292,"name":"Hewlett Packard Enterprise","domain":"hpe.com","url":"https://alion.io/company/hewlett-packard-enterprise","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":154,"ghost_share":0,"stale_share":0.753,"repost_share":0.013,"time_to_fill_p50_days":32,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taipei, Taiwan","United States"],"countries":["TW","US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":84400,"max":194200,"currency":"USD","period":"year","gross":null,"usd_annual":194200},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-30T23:41:49Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"ESS Engineering Resolution Team Engineer - Compute HardwareThis role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.Who We Are:\nHewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.\nJob Description:\nJob Description Summary:\nThis position is for an Engineer III (Specialist) in the HPE Compute Hardware Engineering Resolution Team (ERT) within HPE Services, Engineering Services and Support.\nERT engineers are responsible for resolving complex technical customer issues across HPE Compute and Storage technologies. They take a leadership role technically and situationally, requiring little managerial oversight. Often, they cover multiple technical disciplines and can resolve solution level issues. Typically, they are recognized experts in specific component areas within their team and take leadership roles within the Tier-less team in those areas.\nHPE Compute Engineering Resolution Team engineers play a key role in multi-disciplined teams supporting new and existing products and solutions. In this specific role, you will be responsible for providing engineering support of HPE Compute Hardware across the entire portfolio of HPE servers (HPE Proliant, Synergy, and possibly others). This includes triaging, debugging, and resolving customer issues related to hardware issues. You will work with a globally diverse team, and occasionally take standby/after-hours work. The role requires strong collaboration with peers, partners, and managers to resolve issues to completion.\nYou will work within end to end 'Tier-less' support teams, collaborating with other support engineers, passing on ideas and troubleshooting tips to progress customer problems towards resolution. In many cases you will be taking the lead in driving those situations towards resolution as the recognized team expert in that area. You’ll do this self-sufficiently with little management intervention and should be capable of dealing with multiple component areas technically.\nYou will sometimes work directly with the customer, for more urgent issues, to deliver the highest level of technical troubleshooting to provide solutions to the most complex, difficult problems experienced by our customers. You may develop tools and technical knowledge that prevent problems or significantly speed their resolution. It is expected that you increase the capabilities and self-sufficiency of your Tier-less support team by sharing your component knowledge areas. You may also be working with product development teams to influence supportability design decisions or resolve product quality issues.\nJob specifics/responsibilities:\nProvide technical support and leadership to customers, focusing on solutions for various hardware faults, business systems and application problems for customers, onsite engineering personnel, and Authorized Service Providers on standard, specialized or complex systems, remotely.\nDevelop and deliver training/leadership/troubleshooting tools etc. within a specific area of expertise to increase self-sufficiency.\nWork on complex problems / projects where analysis of situations or data requires an in-depth evaluation of multiple factors.\nApply extensive knowledge of the job skills, company policies and procedures to complete complex, specialized assignments/tasks in creative and effective ways.\nWork on assignments that are complex in nature and require judgment, initiative, and technical/specialized knowledge to resolve problems and/or develop recommended solutions.\nResolve technical issues (primarily hardware) from incoming internal or external businesses and end user's contacts and proactive notification system for HPE Servers and related products.\nRespond to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement.\nProvide direction, input, and guidance to process improvements, especially in specific areas of acknowledged expertise within the ER team.\nArticulate recommendations and clearly explain resolutions to clients.\nInfluence supportability decisions and work to resolve product quality issues with our Business Units.\nKey deliverables:\nProvide our customers with high quality support delivery and drive team success by resolving elevated or escalated cases. This includes responding within Operating Level Agreements (OLA’s), analyzing data, developing and communicating customer/problem specific action plans and efficiently driving issues to resolution. \nDeveloping customer communications as needed (Customer Advisories).\nActively manage issue backlog and balance workload with teammates.\nDrive timely resolution of defects, enhancements, and product improvement recommendations.\nProvide leadership in Class Problem identification, data analysis, and driving timely solutions.\nDevelopment and maintenance of troubleshooting tools, as needed.\nAnalyze incoming issues and develop knowledge and training to improve partner skills and reduce inappropriate elevations and faster customer issue resolution. \nRegular, active engagement in OneTeam Collaboration Slack channels.\nProvide mentoring to RTCC partners.\nLeadership within Tier-less team in areas of acknowledged expertise (training, whitepapers, tools etc.) to increase team self-sufficiency.\nAccurately tracking time spent on case resolution and proactive work.\nWorking relationships:\nInternal:\nERT/ESS Management\nERT Engineers\nCompute Hardware product development engineers\nTechnical Escalation engineers (TEMs)\nMembers of Tier-less teams\nField engineers\nExternal:\n Customers\n 3rd parties that may provide a component to a solution used by a customer\n OEMs that may produce components for HPE solutions\nPersonal Skills and Qualities:\nRecognized team player.\nAbility to cope and work well under pressure.\nAbility to work and communicate directly with customers.\nPassion for hardware technologies; enjoys tearing apart and fixing things.\nRisk taking; willingness to jump in and eagerly take on new challenges.\nTechnical Skills and Knowledge:\nKnowledge of x86 architecture and ability to quickly learn other architectures.\nPhysical hardware debug skills\nPower Systems\nPCIe, SASA SATA, NVME, i2c\nOther requirements:\nExcellent communication skills (written and verbal) to multiple technical levels.\nDemonstrated strong written and verbal communication skills in English.\nMust be a team player and show ability and willingness to motivate and support other engineers.\nMust have the ability to prioritize and manage multiple reactive and proactive tasks.\nSkilled in developing clear ‘Action Plans’ for customer resolution.\nEffectively resolve technical escalations.\nStrong leadership skills with proven track record of leading other technical players.\nAccessibility\nHPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.\nNote: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.\nWhat We Can Offer You:\nHealth & Wellbeing\nWe strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.\nPersonal & Professional Development\nWe also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.\nUnconditional Inclusion\nWe are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.\nLet's Stay Connected:\nFollow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.\nJob:\nEngineeringJob Level:\nTCP_03The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.United States of America: Annual Salary USD 84,400 - 194,200 in Texas\nThe listed salary range reflects base salary. Variable incentives may also be offered.\nInformation about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html\nHPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBTemployer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.\nHewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.\nHPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.\nRecruitment Fraud Alert\nWe have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.\nAll legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. 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