{"id":2345036,"url":"https://alion.io/job/hewlett-packard-enterprise-global-operations-specialist","title":"Global Operations Specialist","company":{"id":5292,"name":"Hewlett Packard Enterprise","domain":"hpe.com","url":"https://alion.io/company/hewlett-packard-enterprise","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":125,"ghost_share":0,"stale_share":0.88,"repost_share":0.008,"time_to_fill_p50_days":33,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bucharest, Romania"],"countries":["RO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T12:17:37Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-27T11:35:06Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Global Operations SpecialistThis role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.Who We Are:\nHewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.\nJob Description:\nOEM & Indirect Ops team is responsible for providing support to global OEM and Channel Partners by facilitating operationally the registration process and quotation process under the Cross border/Central Invoicing program.The Ops Lead resources provide a single and unique interface to those global customers and is responsible for facilitating and executing those operational processes.\nMAIN RESPONSIBILITIES:\nThe Operations lead resource is responsible for:\nManaging operational requests based on all OEM& Indirect Channel processes (registration, quoting)\nEngaging within the regions or GEO and also outside the assigned regions, with other functions and organizations to resolve issues as they relate to OEM &Indirect Channel Operations.\nEscalation management for customer’s escalations.\nAbility to follow/understand rules of engagement and feed all tools and trackers as expected\nProactively addressing any process inconsistency / improvement topics during team meetings\nMonitoring generic and individual mailboxes according to the established operational discipline.\nAbility to support on all the activities under the GDC when applicable\nWork together with the process leads to continuously improve the OEM &Indirect Channel processes (Evaluate knowledge gaps and associated steps to close them - identify subjects for improvements)\nWillingness to develop within role through extra activities\nSupport the team in managing activities on top of the primary focus in order to meet business needs\nJOB REQUIREMENTS (Knowledge, skills, experience):\nBachelor’s /graduate degree\nFluency in written and spoken English\nFollows established guidelines and interprets policies\nActive Listening\nAnalytical Skills\nQuestioning skills\nProblem solving skills\nKnowledge of GO business processes\nTechnical knowledge\nAdaptability skills\nAttention to quality\nMultitasking\nFlexibility, fast learner, very well organized person, able to meet strict deadlines\nHigh level of professional competence\nAbility to work across multiple time zones, regions and flexibility in work schedule\nAdvanced SAP/CSIF /SFDC background as well as CO NBQ and MCCO (Multinational Country Contracts Operations) processes\nUnderstanding of multinational/global customers specifics (billing model, approvals)\nAdvanced Communication skills\nAbility to manage documentation, process updates\nData consolidation, metrics ability\nCOMPETENCY REQUIREMENTS:\n1-2 years in Contract operations environment and good understanding of the Contractual processes & capabilities\nGood communication skills with ability to deliver messages clearly (verbal, written and presentation) to internal and external peers\nFacilitation skills\nPro-actively identifying training opportunities\nContinuous development through relevant assignments\nResponding constructively to others' ideas and suggestions\nActively seeking new ways of working to improve productivity\nTeam Spirit\nEmbracing change\nSpeedy and effective resolution of customer issues and complaints\nTaking personal responsibility for the quality and content of your work\nDemonstrates Global & Cultural Awareness & Mindset\nStrong team player\nPersonal and professional independence\nProactive thinking\nAbility to structure and apply basic organizational skills to manage daily operational issues\nCustomer focus, client understanding\nAccessibility\nHPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.\nNote: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.\nWhat We Can Offer You:\nHealth & Wellbeing\nWe strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.\nPersonal & Professional Development\nWe also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.\nUnconditional Inclusion\nWe are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.\nLet's Stay Connected:\nFollow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.\n#romaniaJob:\nSales OperationsJob Level:\nIntermediateHPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBTemployer. We do not discriminate on the basis of race, gender, or any other protected category,and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.\nHewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.\nHPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.\nRecruitment Fraud Alert\nWe have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.\nAll legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. 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