{"id":1161722,"url":"https://alion.io/job/hewlett-packard-enterprise-hpc-ai-software-engineering-resolution-engineer","title":"HPC & AI Software - Engineering Resolution Engineer","company":{"id":5292,"name":"Hewlett Packard Enterprise","domain":"hpe.com","url":"https://alion.io/company/hewlett-packard-enterprise","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":149,"ghost_share":0,"stale_share":0.906,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Backend","role_family":"Backend","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":63000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":21},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Bash","optional":false},{"name":"HPC","optional":false},{"name":"InfiniBand","optional":false},{"name":"Linux","optional":false},{"name":"Python","optional":false}],"status":"closed","first_seen_at":"2026-09-23T00:00:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-26T02:18:46Z","board_verified":false,"closed_at":"2026-09-26T02:18:46Z","days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"HPC & AI Software - Engineering Resolution EngineerThis role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.Who We Are:\nHewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.\nJob Description:\nThe role:\nProvides customer support for HPE's Slingshot software products and collaborates with R&D on issues. Responsibilities may include leading customer troubleshooting meetings, system testing and upgrades, and monitoring issue tickets. Candidate is expected to analyze software issues and provide final resolutions or workarounds when possible. This may also include managing escalations to the next level of engineering and ensuring issues are documented completely and are technically sound.\nResponsibilities:\nAnalyze, reproduce, isolate and resolve issues pertaining to Slingshot Software.\n\nProvide technical support for customer reported issues escalated to Level 3 support.\n\nEscalate unresolved issues internally to HPE R&D.\n\nPerform selected product pre-release testing.\n\nDocument/communicate throughout the whole process of working an issue until closure.\n\nCreate and review selected customer documentation and notices.\n\nMust be able to provide after-hours support when necessary.\n\nProvides guidance and mentoring to less-experienced staff members.\n\nEducation and Experience Required:\nBachelor's or Master's degree in Computer Science/Engineering, Information Systems, or equivalent.\n\nTypically 6-10 years experience.\n\nKnowledge and Skills:\nHands-on experience supporting HPE Cray EX systems, HPE Cray Supercomputing platforms, or other leadership-class and exascale supercomputing environments.\n\nExperience with HPE Slingshot interconnects, InfiniBand fabrics, high-speed Ethernet, or other large-scale HPC networking technologies.\n\nCan independently perform enterprise Linux diagnostics and administration involving system services, network troubleshooting, log correlation, performance analysis, system-health assessment, and automation using Bash, Python, or comparable scripting tools.\n\nExperience supporting parallel filesystems, enterprise storage platforms, cluster-management services, or HPC monitoring systems.\n\nPrior involvement in system upgrades, installations, maintenance windows, acceptance activities, or multi-party technical projects.\n\nWillingness to participate in an on-call rotation, planned after-hours maintenance, and additional onsite support during major incidents or system outages.\n\nAbility to gather data, perform analysis, reproduce and resolve issues or escalate to HPE R&D or external partners, working with them until closure.\n\nKnowledge and experience with working with 3rd party suppliers.\n\nAbility to multi-task and prioritize, switching between working several issues at once.\n\nAbility to work effectively in a team environment to investigate and resolve complex problems as part of a team.\n\nGood communication skills, internally within HPE and externally with customers and suppliers, both verbal and written\n\nAccessibility\nHPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.\nNote: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.\nWhat We Can Offer You:\nHealth & Wellbeing\nWe strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.\nPersonal & Professional Development\nWe also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.\nUnconditional Inclusion\nWe are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.\nLet's Stay Connected:\nFollow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.\nJob:\nEngineeringJob Level:\nTCP_04HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBTemployer. We do not discriminate on the basis of race, gender, or any other protected category,and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.\nHewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.\nHPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.\nRecruitment Fraud Alert\nWe have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.\nAll legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. 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