{"id":3885845,"url":"https://alion.io/job/hewlett-packard-enterprise-network-operational-resident-engineer-2","title":"Network Operational Resident Engineer","company":{"id":5292,"name":"Hewlett Packard Enterprise","domain":"hpe.com","url":"https://alion.io/company/hewlett-packard-enterprise","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":163,"ghost_share":0,"stale_share":0.644,"repost_share":0.012,"time_to_fill_p50_days":35,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Networking","role_family":"Networking","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Grand Rapids, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":109000,"max":251000,"currency":"USD","period":"year","gross":null,"usd_annual":251000},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BGP","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"OSPF","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false}],"status":"live","first_seen_at":"2026-11-06T19:31:33Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-11T16:24:49Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Network Operational Resident EngineerThis role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.Who We Are:\nHewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.\nJob Description:\nAs a Network Operations Resident Engineer, you will provide proactive and reactive technical support services to ensure the stability, performance, security, and continuous improvement of a large-scale enterprise networking environment. You will serve as a trusted technical advisor, supporting day-to-day network operations, technology transformation initiatives, lifecycle management activities, and strategic projects while maintaining a strong focus on customer satisfaction and operational excellence.\nThe Resident Engineer will work closely with customer stakeholders, HPE Networking teams, technical support organizations, and engineering resources to deliver operational excellence, minimize operational risk, and support critical business objectives.\nThis role requires a highly motivated engineer with strong experience supporting enterprise networks, WAN and SD-WAN environments, security platforms, wireless technologies, network migrations, and customer-facing operational engagements.\nLocation and Travel Requirements\nPreferred location: Grand Rapids, Michigan.\nCandidates located in or within reasonable commuting distance of Grand Rapids are preferred; however, this is not a mandatory location requirement.\nThe position may be performed remotely, with the ability to travel to the customer location in Grand Rapids, Michigan, approximately 25% of the time, based on customer and project requirements.\nRelocation is not required for candidates located outside the Grand Rapids area.\nTravel may be required to support customer activities, project milestones, production changes, and other onsite engagements.\nFlexibility to support maintenance windows and production activities outside standard business hours as required.\nResponsibilities\nServes as a technical advisor to the customer, providing subject matter expertise across Mist WAN Assurance, Session Smart Router (SSR), SD-WAN, Juniper SRX, and Mist Wireless technologies.\nDesigns, deploys, configures, operates, and troubleshoots Mist-managed WAN Edge and SSR-based SD-WAN solutions.\nProvides technical expertise for WAN Edge configuration, routing, application policies, traffic steering, path selection, high availability, and site connectivity.\nConfigures, operates, and troubleshoots Juniper SRX platforms, including routing, security policies, security zones, NAT, VPN/IPsec connectivity, and high-availability deployments.\nSupports Mist Wireless environments, including wireless configuration, operations, monitoring, troubleshooting, and optimization.\nUses Marvis Virtual Network Assistant, Service Level Expectations (SLEs), Mist insights, events, alerts, and telemetry to identify and troubleshoot network and end-user connectivity and performance issues.\nTroubleshoots complex issues across WAN, SD-WAN, SRX, routing, security policies, VPN/IPsec, wireless connectivity, authentication, roaming, RF, and application connectivity.\nApplies strong networking fundamentals to troubleshoot BGP, OSPF, TCP/IP, LAN/WAN connectivity, routing policies, VLANs, DHCP, DNS, NAT, and VPN/IPsec.\nAnalyzes network behavior and performance to identify root causes and recommend technical and operational improvements.\nSupports production changes, maintenance activities, software upgrades, incident resolution, and technical escalations.\nCollaborates with customer engineering and operations teams, HPE support organizations, and engineering teams to resolve complex technical issues.\nDevelops and maintains technical documentation, implementation procedures, operational procedures, and troubleshooting guidance.\nProvides knowledge transfer, technical guidance, and mentoring to customer technical teams.\nMaintains strong ownership of technical issues and communicates status, risks, findings, and recommendations effectively to customer stakeholders.\nWorks as an integrated member of the customer's technical environment, remotely and onsite as required, with approximately 25% travel to Grand Rapids, Michigan.\nProvides flexibility to support planned production changes and maintenance activities outside normal business hours when required.\nMist WAN Assurance currently supports SSR WAN Edge deployments, including traffic steering, application policies, routing policies, HA designs, and hub-and-spoke and SSR mesh topologies.\nEducation and Experience Required\nBachelor's or Master's degree in Computer Science, Computer Engineering, Electrical Engineering, Information Technology, or equivalent practical experience.\nTypically 6-10 years of experience in enterprise networking, network engineering, consulting, or related technical roles.\nDemonstrated hands-on experience supporting complex enterprise network environments.\nPrevious experience in a customer-facing engineering, consulting, professional services, or Resident Engineer role is preferred.\nKnowledge and Skills\nAdvanced hands-on knowledge of Mist WAN Assurance and WAN Edge technologies.\nStrong practical experience with Session Smart Router (SSR), including deployment, configuration, traffic flows, routing, high availability, multiple WAN paths, monitoring, maintenance, and troubleshooting.\nStrong practical experience with Juniper SRX platforms, including configuration, routing, security policies, security zones, NAT, VPN/IPsec, high availability, monitoring, maintenance, and troubleshooting.\nStrong understanding of SD-WAN concepts and architectures, including WAN underlay/overlay, application policies, application-aware traffic steering, path selection, resiliency, high availability, and site-to-site connectivity.\nStrong hands-on experience with Mist Wireless, including WLAN configuration and operations, wireless client connectivity, authentication, roaming, RF troubleshooting, and performance optimization.\nExperience using Marvis Virtual Network Assistant and Mist AI-driven operational capabilities to investigate and resolve network and user-experience issues.\nExperience working with Mist Service Level Expectations (SLEs), insights, events, alerts, and telemetry.\nStrong knowledge of enterprise routing, networking, and security technologies, including BGP, OSPF, TCP/IP, VLANs, routing policies, DHCP, DNS, NAT, and VPN/IPsec technologies.\nAbility to troubleshoot complex, multi-domain network issues and isolate problems across WAN, SD-WAN, SRX, routing, security, VPN/IPsec, wireless, client connectivity, and application paths.\nKnowledge of Mist Wired Assurance and Juniper EX switching is desirable, complementing the required expertise across Mist, SSR, and SRX technologies.\nExcellent analytical and problem-solving skills with the ability to independently lead complex technical investigations.\nStrong operational discipline in production environments, including change planning, validation, troubleshooting, escalation, and documentation.\nExcellent written and verbal communication skills with the ability to explain complex technical concepts, issues, risks, and recommendations to both technical and non-technical stakeholders.\nDemonstrated ability to operate independently in a customer-facing environment while collaborating effectively with customer teams, support organizations, and engineering resources.\nAbility to provide technical leadership, knowledge transfer, and mentoring to other engineers and customer technical teams.\nRelevant HPE Juniper Networking / Mist certifications are desirable.\nAccessibility\nHPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.\nNote: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.\nWhat We Can Offer You:\nHealth & Wellbeing\nWe strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.\nPersonal & Professional Development\nWe also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.\nUnconditional Inclusion\nWe are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.\nLet's Stay Connected:\nFollow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.\nJob:\nEngineeringJob Level:\nTCP_04\"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.- United States of America: Annual Salary USD 109,000 - 251,000 in Michigan\nThe listed salary range reflects base salary. Variable incentives may also be offered.\"\nInformation about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html\nHPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBTemployer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.\nHewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.\nHPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.\nRecruitment Fraud Alert\nWe have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.\nAll legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. 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