{"id":1168977,"url":"https://alion.io/job/hewlett-packard-enterprise-network-support-engineer","title":"Network Support Engineer","company":{"id":5292,"name":"Hewlett Packard Enterprise","domain":"hpe.com","url":"https://alion.io/company/hewlett-packard-enterprise","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Heredia, Costa Rica"],"countries":["CR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":58000,"max_usd":137000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":281},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BGP","optional":false},{"name":"FreeBSD","optional":false},{"name":"Linux","optional":false},{"name":"MPLS","optional":false},{"name":"OSPF","optional":false},{"name":"Perl","optional":false},{"name":"Python","optional":false},{"name":"TCP/IP","optional":false}],"status":"live","first_seen_at":"2026-08-25T00:00:00Z","employer_posted_date":"2026-08-25","last_verified_at":"2026-09-24T23:32:57Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"Network Support EngineerThis role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.Who We Are:\nHewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.\nJob Description:\nHPE's customers typically test the traditional bounds of what can be done and as such, they increasingly rely on HPE Juniper experts from ARC(CFTS) to effectively resolve their problems and provide extensive and reliable feedback on root cause and future prevention techniques.\nWe are seeking a Network Engineer to apply your extensive experience supporting large-scale networks; as well as broad product knowledge in either routing, switching or security (firewalls). Your ability to troubleshoot network issues; diagnose critical and complex network issues; and learn your customer’s infrastructure and technologies; are what bring you applause, success and thanks in the Support organization.\nBecome part of a team that is well known for their technical expertise and ability to resolve customer problems in a highly effective and rewarding fashion. Customers expect and receive a “white glove” treatment and which is exemplified in the level of customer success seen in those customers supported by ARC(CFTS).\nLocation: Heredia, Costarica\nResponsibilities:\nHandle high priority issues for small subset of top HPE Juniper Networks customers on specific Juniper Networks products(s) (MX, PTX, ACX).\n\nBuild productive and collaborative trust-based relationships with the assigned accounts\n\nTake ownership of high priority or sensitive customer issues and ensure prompt network services restoration and issue resolution to the customer's satisfaction, by using a systematic problem solving approach\n\nWork closely with various technical teams to ensure knowledge transfer of the customer's networks, issues, teams, and solutions. Keep management informed of all sensitive issues.\n\nWork with various technical teams within Juniper Networks and provide input on new products and feature improvements for reliability, availability, and serviceability\n\nWork closely with the Service Managers to support them in gaining a good understanding of the technical issues and their resolution, and support them in driving high profile technical escalations\n\nParticipate in customer conference calls and/or face to face customer meetings to discuss technical issues\n\nDevelop and maintain skills in his/her core products and technologies, and highlight any need for training as the customers networks evolve\n\nContribute to technical documentation (White Papers, KB, Troubleshooting Guides, ) for internal and external use\n\nSound documentation of technical support issues using the available tools is an essential element of the role\n\nDevelop a \"Can-Do\" attitude and suggest ways to improve the team performance and increase customer's satisfaction\n\nBasic Qualifications\nHigher education (Bachelor or Master degree in electrical engineering or computer science or equivalent )\n\n3+ years of working experience in a network support role, 2-3 of these years would be spent supporting large IP networks\n\n3+ years supporting customers on site and via phone. Must be able to support complex and high profile customer base.\n\nStrong communication skills, including influencing and collaboration skills, are a must.\n\nStrong problem solving skills, applicable to large and complex network scenarios\n\nStrong customer management and customer service skills.\n\nExcellent presentation skills.\n\nMust-have Technical skills :\nIP Networking basics: TCP/IP, Subnetting, IP Packet flow, OSI layers\n\nRouting Technologies : OSPF, IS-IS, BGP, MPLS, RSVP-TE, L3VPN, L2VPN,\n\nPreferred to have Technical skills :\nWorking knowledge of EVPN, SR-MPLS, SRV6\n\nWorking experience with Ixia/Spirent traffic generators, TCP replay tools and network protocols analysis tools\n\nWorking experience with: Linux, FreeBSD, Scripting languages (Shell, Python, Slax, Perl)\n\nStrong problem solving skills, applicable to large and complex network scenarios\n\nStrong customer management and customer service skills.\n\nExcellent presentation skills.\n\nWhat We Can Offer You:\nHealth & Wellbeing\nWe strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.\nPersonal & Professional Development\nWe also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.\nUnconditional Inclusion\nWe are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.\nLet's Stay Connected:\nFollow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.\n#costaricaJob:\nEngineeringJob Level:\nTCP_03HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBTemployer. We do not discriminate on the basis of race, gender, or any other protected category,and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.\nHewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.\nHPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.\nRecruitment Fraud Alert\nWe have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.\nAll legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.","description_format":"text","description_chars":7739,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Data & Analytics","Hardware"],"lifecycle":[{"event":"open","at":"2026-09-24T06:00:24Z"}],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":1,"p_active":0.609,"p_room":0.55,"age_days":31,"expected_fill_days":27,"reasons":["conf:2","win:tail","comp:brand"],"computed_at":"2026-09-25T02:30:25Z"},"pay":null,"html_url":"https://alion.io/job/hewlett-packard-enterprise-network-support-engineer","json_url":"https://alion.io/job/hewlett-packard-enterprise-network-support-engineer.json","meta":{"generated_at":"2026-09-25T02:30:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2675,"day_limit":5000,"remaining_today":2325,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}