{"id":1164273,"url":"https://alion.io/job/hewlett-packard-enterprise-networking-service-delivery-manager","title":"Networking Service Delivery Manager","company":{"id":5292,"name":"Hewlett Packard Enterprise","domain":"hpe.com","url":"https://alion.io/company/hewlett-packard-enterprise","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":85000,"max_usd":196000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":363},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-21T00:00:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-09-24T23:32:57Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Networking Service Delivery ManagerThis role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.Who We Are:\nHewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.\nJob Description:\nJob Family Definition\nWorking within the HPE team and reporting to the Service Delivery Leader, this is a role responsible for delivering advanced service management to a leading Service Provider.\nThe Service Manager will be required to manage the delivery of services to our key customer designed to enable Customer Success. Responsibilities include the overall planning, organizing, directing, controlling and delivery of a number of services prioritized in alignment with the client’s expectations and business needs.\nThe position is full-time located in Sydney\nResponsibilities:\nManage customer engagements with a clear ability to prioritize work, while considering both customer and HPE Networking requirements.\nDeliver high-level achievement in cross-functional organizations.\nManage complex issues where analysis of situations or data requires an in-depth evaluation of variable factors whilst delivering regular customer updates.\nDevelop and maintain positive relationships with partners/customers and HPE sales and service sales teams in order to assist in identifying new opportunities.\nBuild a trusted advisor relationship.\nBe intimately familiar with the customer's technical goals and initiatives and provide key insights to the wider support team.\nDeliver strong presentations through exceptional interpersonal skills\nCoordinate corporate resources as they pertain to the support of the account.\nExercise good judgement in selecting methods, techniques and evaluation criteria for obtaining solutions.\nSupport all post-sales account activity including monitoring, managing and auditing case progress.\nFacilitate training and advanced services opportunities.\nOperate with little instruction on all work.\nFacilitate roadmap discussions when requested by the customer, in conjunction with the account team.\nDevelop an account plan for assigned accounts in line with strategy developed elsewhere; forecasting resources and preparing schedules.\nProvide information on next releases and proactive communication about known issues.\nConduct quarterly Operations Reviews to review HPE product and support performance.\nPrepare and deliver Post-mortem/Root Cause Analysis on both technical and process issues.\nProactively understand client needs and identify solutions to non-standard tasks/queries.\nRegularly audit and assess network support against customer service contracts\nDrive efficient resolution of escalated situations coordinating HPE Networking resources and providing executive level communication\nBack up other Service Managers when they are not available.\nExperience:\nBachelor’s degree or equivalent.\nTotal industry experience 7+ years with experience in supporting large, complex Cloud and IP-based networks.\nMinimum 3 years experience managing customer service support personnel in cross-functional, matrixed work environments.\nPassion for automation, routing/switching and related technologies.\nSolid technical understanding of IP networking.\nProficient with Microsoft Office and have strong data analysis skills.\nStrong communication, interpersonal and leadership skills and have demonstrated a history of high-level achievement in cross-functional organizations.\nDemonstrated ability to manage multiple projects and work productively under pressure.\nDetailed understanding of ITIL processes and Risk management.\nExpert relationship building and customer management skills\nAccessibility\nHPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.\nNote: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.\nWhat We Can Offer You:\nHealth & Wellbeing\nWe strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.\nPersonal & Professional Development\nWe also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.\nUnconditional Inclusion\nWe are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.\nLet's Stay Connected:\nFollow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.\n#australia#networkingJob:\nServicesJob Level:\nExpertHPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBTemployer. We do not discriminate on the basis of race, gender, or any other protected category,and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.\nHewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.\nHPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.\nRecruitment Fraud Alert\nWe have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.\nAll legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.","description_format":"text","description_chars":7727,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Data & Analytics","Hardware"],"lifecycle":[{"event":"open","at":"2026-09-24T01:36:21Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":33,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/hewlett-packard-enterprise-networking-service-delivery-manager","json_url":"https://alion.io/job/hewlett-packard-enterprise-networking-service-delivery-manager.json","meta":{"generated_at":"2026-09-25T03:05:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3372,"day_limit":5000,"remaining_today":1628,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}