{"id":1161708,"url":"https://alion.io/job/hewlett-packard-enterprise-networking-support-engineer","title":"Networking Support Engineer","company":{"id":5292,"name":"Hewlett Packard Enterprise","domain":"hpe.com","url":"https://alion.io/company/hewlett-packard-enterprise","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":95,"ghost_share":0,"stale_share":0.979,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-09-30T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Daejeon, South Korea"],"countries":["KR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":124000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":419},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BGP","optional":false},{"name":"MPLS","optional":false},{"name":"OSPF","optional":false},{"name":"Python","optional":false},{"name":"TCP/IP","optional":false},{"name":"VLAN","optional":false}],"status":"live","first_seen_at":"2026-09-23T00:00:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-01T00:19:09Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Networking Support EngineerThis role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.Who We Are:\nHewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.\nJob Description:\nJob Family Definition:\nThis job family focuses on providing technical support and operational expertise for networking products and solutions within HPE’s networking portfolio.\nThe role involves diagnosing, troubleshooting, configuring, and supporting network infrastructure in customer environments.\nIt requires solid hands-on knowledge of networking technologies, protocols, and tools, with the ability to resolve moderately complex technical issues and collaborate effectively with internal teams.\nManagement Level Definition:\nContributions include applying established networking knowledge and support expertise to resolve common and moderately complex customer issues.\nThe engineer works independently on assigned cases, exercises sound technical judgment, and escalates issues appropriately when required.\nThe role may also include providing technical guidance to peers and contributing to knowledge sharing, best practices, and continuous process improvement.\nResponsibilities:\nProvide technical support for enterprise networking products and solutions, including switching, routing, wireless, and related network services.\n\nDiagnose and troubleshoot moderately complex network issues, such as configuration errors, interoperability challenges, performance degradation, and stability problems.\n\nAnalyze system logs, packet captures, and CLI outputs to identify root causes and recommend effective corrective actions.\n\nReproduce customer-reported issues in lab or test environments to validate findings and solutions when necessary.\n\nCollaborate with internal teams, including engineering, TAC, escalation, and account teams, to drive timely issue resolution.\n\nCommunicate clearly and professionally with customers regarding issue status, action plans, and technical explanations.\n\nDevelop, update, and maintain technical documentation, troubleshooting guides, and knowledge base articles.\n\nSupport investigations related to new product features, firmware/software updates, and known issues.\n\nProvide guidance and informal mentoring to junior support engineers as appropriate.\n\nEducation and Experience Required:\nBachelor’s degree (field of study not restricted) or equivalent practical experience\n\nTypically 6-8 years of experience in networking support, network operations, or enterprise network environments.\n\nKnowledge and Skills:\nSolid understanding of networking fundamentals and protocols, such as TCP/IP, VLAN, STP, OSPF, BGP, MPLS, and VXLAN-EVPN.\n\nHands-on experience with enterprise networking devices, including switches, routers, and wireless controllers/access points.\n\nProven ability to troubleshoot using logs, CLI outputs, packet captures, and network monitoring tools.\n\nFamiliarity with network operating systems and software/firmware lifecycle management.\n\nStrong analytical and problem-solving skills with a structured, methodical troubleshooting approach.\n\nEffective written and verbal communication skills in English and the local language, with the ability to clearly explain technical issues to customers and internal stakeholders.\n\nAbility to develop simple automation or troubleshooting scripts using shell scripting or programming languages such as Python.\n\nAccessibility\nHPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.\nNote: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.\nWhat We Can Offer You:\nHealth & Wellbeing\nWe strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.\nPersonal & Professional Development\nWe also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.\nUnconditional Inclusion\nWe are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.\nLet's Stay Connected:\nFollow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.\nJob:\nEngineeringJob Level:\nTCP_03HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBTemployer. We do not discriminate on the basis of race, gender, or any other protected category,and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.\nHewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.\nHPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.\nRecruitment Fraud Alert\nWe have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.\nAll legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.","description_format":"text","description_chars":7482,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Platforms (IaaS & PaaS)","Enterprise Storage Systems","Network Equipment","High-Performance Computing"],"lifecycle":[{"event":"open","at":"2026-09-24T00:03:04Z"}],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":0.9,"p_active":0.616,"p_room":1,"age_days":7,"expected_fill_days":31,"reasons":["conf:61","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-09-30T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/hewlett-packard-enterprise-networking-support-engineer","json_url":"https://alion.io/job/hewlett-packard-enterprise-networking-support-engineer.json","meta":{"generated_at":"2026-10-01T02:01:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1616,"day_limit":5000,"remaining_today":3384,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}