{"id":1922255,"url":"https://alion.io/job/hewlett-packard-enterprise-premium-support-engineer-l3","title":"Premium Support Engineer - L3","company":{"id":5292,"name":"Hewlett Packard Enterprise","domain":"hpe.com","url":"https://alion.io/company/hewlett-packard-enterprise","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":130,"ghost_share":0,"stale_share":0.831,"repost_share":0.008,"time_to_fill_p50_days":33,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Support","role_family":"Support","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":53000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":70},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BGP","optional":false},{"name":"OSPF","optional":false},{"name":"Perl","optional":false},{"name":"PKI","optional":false},{"name":"Python","optional":false},{"name":"Unix","optional":false},{"name":"VPN","optional":false},{"name":"Zero Trust","optional":false}],"status":"live","first_seen_at":"2026-10-05T18:36:10Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-23T00:33:15Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Premium Support Engineer - L3This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.Who We Are:\nHewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.\nJob Description:\nHewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you.\nWhat you’ll do:\nLead and drive troubleshooting on Customer reported issues.\nIsolate Product issue at hardware/software level, replicate customer environments in lab, own and document communication among customers, engineering and provide final fix.\nBe a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.\nGain in-depth knowledge of the infrastructure and technologies that are present in customer’s network profile; including their network topology, features, configurations, and service history, which results in faster resolution.\nPartners internally with other Services teams to deliver focused support by participating in Customer reviews, Network trainings and driving critical issues to resolution.\nKeep the other support teams trained on the designated CFTS customer network, practices followed.\nProvides technical expertise and guidance during testing, deployment and operational phases for CFTS Customers.\nParticipate in tasks such as new product development projects, Knowledge base creation, trainings, and other documentation activities.\nMentor newly hired support engineers and peers in technical areas of specialty.\nProducts to be supported - Switching Platforms (Juniper/Aruba), WLAN Platforms (Juniper/Aruba), Software Platforms (Juniper/Aruba)\nP rimary Skills required:\nExcellent Customer handling and communication (verbal and written) skills \nWhat you need to bring:\nStrong understanding of SD-WAN architectures and technologies, including overlays/underlays, application-aware routing, path selection, service chaining, segmentation, WAN optimization, and centralized orchestration platforms.\nWorking knowledge of SD-WAN deployment and operations, including branch onboarding, tunnel establishment, policy design, high availability, traffic steering, and troubleshooting across hybrid WAN environments.\n Good understanding of Layer 3 networking fundamentals, including IP addressing, routing concepts, QoS, NAT, VPN technologies (IPsec/GRE), and routing protocols such as BGP, OSPF, and IS-IS.\n Fundamental Layer 2 knowledge, including Ethernet, VLANs (802.1Q), LACP, STP/RSTP, ARP, and BFD to support branch, campus, and WAN connectivity troubleshooting.\nExperience with SD-WAN security and access services, including segmentation, Zero Trust concepts, secure internet breakout, firewall integration, security policies, and SASE/SSE fundamentals.\nUnderstanding of cloud and datacenter integration with SD-WAN, including connectivity to public cloud providers, SaaS optimization, multi-cloud networking, and hybrid network architectures.\nKnowledge of authentication and network services, including RADIUS/TACACS+, PKI, certificates, encryption, and policy-based access control within enterprise networking environments.\nPrefer to have understanding/Exposure/Expertise in one or more areas :\nAdvanced scripting knowledge such as Perl/Python/Unix/Expect scripting\nRequires B.E. in Electronics/Engineering or Computer Science ( or equivalent) with 10+ years’ experience in Networking Industry.\nFollowing candidates having any of following experience will be preferred and minimum experience criteria may not apply -\n7+ years extensive Juniper or Aruba experience in SD WAN technologies OR minimum 7+ years’ experience in Troubleshooting Datacentre networks, Enterprise core networks.\nPlatform Knowledge: Experience with SD-WAN management and orchestration platforms (e.g., Aruba Edgeconnect Orchestrator and Aruba Central and/or Juniper Contrail Networking, CSO)\nTechnical Knowledge: Firewalls, IDS/IPS, DDOS protection, SASE architectures, routing policies, network monitoring\nPreferred Certifications - JNCIS/JNCIP/JNCIE/ACA/ACP/ACSX /CCNA/CCNP/CCIE and other equivalent.\nShift Coverage Requirement\nMandatory weekend and night shift coverage only as part of the team's operational support model.\nFlexibility to work outside standard business hours to support global customers and critical service operations.\nAccessibility\nHPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.\nNote: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.\nWhat We Can Offer You:\nHealth & Wellbeing\nWe strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.\nPersonal & Professional Development\nWe also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.\nUnconditional Inclusion\nWe are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.\nLet's Stay Connected:\nFollow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.\nJob:\nEngineeringJob Level:\nTCP_04HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBTemployer. We do not discriminate on the basis of race, gender, or any other protected category,and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.\nHewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.\nHPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.\nRecruitment Fraud Alert\nWe have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.\nAll legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. 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