{"id":1169767,"url":"https://alion.io/job/hewlett-packard-enterprise-service-delivery-manager-2","title":"Service Delivery Manager","company":{"id":5292,"name":"Hewlett Packard Enterprise","domain":"hpe.com","url":"https://alion.io/company/hewlett-packard-enterprise","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Seoul, South Korea"],"countries":["KR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":66000,"max_usd":152000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":363},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-14T00:00:00Z","employer_posted_date":"2026-08-14","last_verified_at":"2026-09-24T23:32:57Z","board_verified":true,"closed_at":null,"days_open":42,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":42},"description":"Service Delivery ManagerThis role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.Who We Are:\nHewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.\nJob Description:\nJob Family Definition:\nResponsible for the quality, magnitude, and effectiveness of contract relationships between the company and the customer. In concert with the the company sales teams & delivery teams, cooperates in building effective business relationships between the company & the customer. The Client Manager leads the contract account team to meet the customer’s requirements for quality, speed and cost while meeting the company internal metrics in terms of financials and customer satisfaction. Serves as the contract’s principal representative to the customer, making business decisions and contractual commitments on behalf of the company. Responsible for revenue, profit, and increasing the business volume by increasing depth and breadth of the company’s offerings.\nManagement Level Definition:\nApplies advanced subject matter knowledge to manage staff activities in solving common and complex business/technical issues within established policies. Manages exempt individual contributors and/or supervisors. Has accountability for results of a major program in terms of cost, direction and people management. Provides guidance on process improvements and recommends changes in alignment with business tactics and strategy for area of responsibility. Plans, manages and monitors operational/tactical activities of Staff. Staff members' work may involve strategic issues. Recruits and supports development of direct staff members. Typically reports to MG2 or Director. \nAdditional guidance/criteria: Manages and controls activities within a single country or a sub-region which is part of a larger geographical Region; Manages at least 4 employees and typically between 8 and 15 direct reports. Span of Control guidelines may differ from these numbers.\nResponsibilities:\nManages area(s), customer(s), or team(s) of company employees with well-defined, limited scope, including directing daily work activities/priorities, people recruitment and development, cost management, and direction-setting within the area of responsibility.\nProvides coaching, guidance, and knowledge-sharing support to colleagues as needed.\nPlans and directs the delivery of contracted business activities throughout the contract's lifecycle (from business development through contract closure) for a small portfolio of contracts.\nAccountable for the financial performance of the contract - in terms of RevenueMargin and Growth potential on the portfolio of contracts.\nAccountable for customer satisfaction with respect to annuity or outsourcing services.\nEstablishes yearly budgets and controls expenses to achieve financial goals Leads business negotiations for contracts and/or portions of larger contracts.\nDirects solution, operational service, partner, and sub-contractor teams that deliver services to the customer.\nLeads the account leadership team which is typically comprised of Sales, Delivery Management, & Client Management. In this capacity, responsible for:As appropriate to the contract agreement, assures compliance with the company and customer's HR, PR, legal, financial, ethics and government related policies, strategies, and processes.\nDirects the planning, assessment and development of new business opportunities in partnership with the company sales.\nDevelops and nurtures mgmt or senior management-level relationships with the customer.\nContributes to the development of account plan; leads portions of the account plan.\n\nPro-actively contributes to the customer's business improvement, planning and budgeting process.\nDevelops tactics and processes with the customer in areas such as performance metrics and measure, escalation change management and communication.\nMaintains effective communication with and between the functional areas of the account team, and with the company management as needed.\nOversees a client governance structure that comprises comprehensive, coherent processes and communications between customer, the company, service providers, and partners.\nLeads the Customer Management Office which includes Account Delivery Manager.\nGenerates additional revenue thru \"product pull thru\" after an MS outsourcing.\nEducation and Experience Required:\nBachelors Degree or equivalent combination of education and experience.\n3 years' of Client Mgmt & 8 + years industry experience.\nTrack record of managing somewhat complex Portfolio of Annuity Services deals up to $25 million+ per annum.\nExperience in small and mid-sized deals involving a mix of countries/business units/product lines.\nDemonstrable capability for business P&L management, financial concepts and contract law.\nDemonstrable capability for managing a business in start-up and growth phases. Experience in developing customer relationships including very good negotiation, presentation and communication skills.\nrack record in leading virtual teams, influential, able to work across organizational boundaries, dealing with ambiguity and setting up internal networks.\nKnowledge and Skills:\nDemonstrate knowledge of corporate policies, products, markets and processes, and an understanding of general business, financial and program management principles and practices.\n#LI-Hybrid\nWhat We Can Offer You:\nHealth & Wellbeing\nWe strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.\nPersonal & Professional Development\nWe also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.\nUnconditional Inclusion\nWe are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.\nLet's Stay Connected:\nFollow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.\n#southkorea#networkingJob:\nServicesJob Level:\nManager_1HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBTemployer. We do not discriminate on the basis of race, gender, or any other protected category,and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.\nHewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.\nHPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.\nRecruitment Fraud Alert\nWe have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.\nAll legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.","description_format":"text","description_chars":9037,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"South Korea","iso":"KR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Data & Analytics","Hardware"],"lifecycle":[{"event":"open","at":"2026-09-24T06:21:09Z"}],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.679,"p_room":0.44,"age_days":42,"expected_fill_days":33,"reasons":["conf:1","win:tail","crowd:brand"],"computed_at":"2026-09-25T01:02:54Z"},"pay":null,"html_url":"https://alion.io/job/hewlett-packard-enterprise-service-delivery-manager-2","json_url":"https://alion.io/job/hewlett-packard-enterprise-service-delivery-manager-2.json","meta":{"generated_at":"2026-09-25T01:02:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":977,"day_limit":5000,"remaining_today":4023,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}