{"id":2923073,"url":"https://alion.io/job/hewlett-packard-enterprise-technical-l3-support-engineer-2","title":"Technical L3 Support Engineer","company":{"id":5292,"name":"Hewlett Packard Enterprise","domain":"hpe.com","url":"https://alion.io/company/hewlett-packard-enterprise","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":122,"ghost_share":0,"stale_share":0.811,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19000,"max_usd":45000,"period":"year","method":"role_seniority_country_cell","sample_n":8},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Hyper-V","optional":false},{"name":"Linux","optional":false},{"name":"TCP/IP","optional":false},{"name":"Unix","optional":false},{"name":"VMWare","optional":false}],"status":"live","first_seen_at":"2026-09-21T00:00:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-22T10:16:30Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"Technical L3 Support EngineerThis role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.Who We Are:\nHewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.\nJob Description:\nHPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.\nAs a senior member of our Zerto Customer Support Team, you will function as a domain expert for Zerto solution troubleshooting and you will also provide advanced technical support to our clients who are working to deploy and maintain Zerto solutions and related tools.\nAs a Senior Technical Support Engineer, you will function as a highly skilled and specialized engineer in the Zerto environment and infrastructure arena, possess excellent communication skills, and be able to articulate the technical and business value of the solution. You will work with internal and external teams to troubleshoot Zerto customer issues and execute recovery plan to resolve customer issues. You will also serve as a with added responsibilities beyond what is expected of a Level 2 TSE.\nWhat you will do:\nCase taking responsibilities:\nWork cases escalated by the L2 Team\nInterface directly with customers at different stages of problem resolution process including understanding customer issues, communicating action plans for resolution, explaining developments, and conveying resolution\nCommunication with customers takes place via email, voice, chat and screen share sessions\nResolve complex technical issues through research, log analysis, issue reproduction, and advanced troubleshooting\nManages own schedule of cases, which includes determining priority levels and negotiating and setting expectations with customers\nDirectly engage with Development on case work as neededAct as a conduit to Development\nBug review/analysis\n\nOther responsibilities:\nTraining and Mentor of L2 and L1 TSE’s\nManage escalation process to DevelopmentOwn template of Bugzilla creation\nDrive proper escalation processes\nInvestigate poor escalations for remediation actions\n\nContribute to tool creationTake lead role in driving tool identification, creation and roll-out\n\nWork with Readiness Management to help drive global team readinessTraining on new technologies\nDriving proper technical process and procedure\n\nDrive best practices\nThoroughly document issues, develops and reviews content for knowledge base creation\nInvolved in customer beta tests and POC’s\nWhat you will bring:\nRequirements\nMinimum of 7-9 years of experience in EnterpriseDatacenter software or SaaS solutions customer support\nKnowledge of high-level networking concepts and the ability to troubleshoot connectivity and performance issues.\nCustomer focused and team oriented.\nDeep understanding of virtualized environments. Knowledge of VMware, vCD and Hyper-V desired.\nDeep working knowledge of AWS and/or Azure public cloud environments.\nLinux or Unix administration skills & familiarity with the installation and configuration of Linux or UNIX operating systems & setup and operation of TCP/IP networking on Linux or Unix systems\nUnderstanding of storage sub systems.\nMust have a passion for troubleshooting client problems and satisfying customer needs\nMust be self-motivated, with a sense of urgency and efficiency and a strong work ethic.\nExcellent interpersonal skills\nExcellent spoken and written English\nHighly Preferred\nThorough experience with VMware vSphere family\nExperience in MS Hyper-V and SCVMM\nExperience with AWS and Azure virtualization\nExperience with vCloud\nS. in Computer Science, Electrical Engineering, Math, or equivalent work experience\nVCP certification\nCloud Computing experience\nComputer Science degree\nAccessibility\nHPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.\nNote: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.\nWhat We Can Offer You:\nHealth & Wellbeing\nWe strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.\nPersonal & Professional Development\nWe also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.\nUnconditional Inclusion\nWe are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.\nLet's Stay Connected:\nFollow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.\n#india#operationsJob:\nEngineeringJob Level:\nTCP_03HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBTemployer. We do not discriminate on the basis of race, gender, or any other protected category,and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.\nHewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.\nHPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.\nRecruitment Fraud Alert\nWe have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.\nAll legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.","description_format":"text","description_chars":8209,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Platforms (IaaS & PaaS)","Enterprise Storage Systems","Network Equipment","High-Performance Computing"],"lifecycle":[{"event":"open","at":"2026-10-20T12:44:09Z"}],"visa":[],"liveness":{"score":42,"band":"fade","label":"Fading","p_open":1,"p_active":0.554,"p_room":0.75,"age_days":31,"expected_fill_days":35,"reasons":["conf:3","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/hewlett-packard-enterprise-technical-l3-support-engineer-2","json_url":"https://alion.io/job/hewlett-packard-enterprise-technical-l3-support-engineer-2.json","meta":{"generated_at":"2026-10-22T11:19:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9163,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5292},"rest":"https://alion.io/mcp/rest/get_company?id=5292"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhewlett-packard-enterprise-technical-l3-support-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhewlett-packard-enterprise-technical-l3-support-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhewlett-packard-enterprise-technical-l3-support-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hewlett-packard-enterprise-technical-l3-support-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhewlett-packard-enterprise-technical-l3-support-engineer-2"}]}