{"id":3799688,"url":"https://alion.io/job/hewlett-packard-enterprise-technical-solution-consultant","title":"Technical Solution Consultant","company":{"id":5292,"name":"Hewlett Packard Enterprise","domain":"hpe.com","url":"https://alion.io/company/hewlett-packard-enterprise","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":159,"ghost_share":0,"stale_share":0.642,"repost_share":0.006,"time_to_fill_p50_days":35,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sofia, Bulgaria"],"countries":["BG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-05T10:54:09Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-08T02:45:16Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Technical Solution ConsultantThis role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.Who We Are:\nHewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.\nJob Description:\nThe Technical engineer is the first level of technical support to the customers. On receipt of a service request the Technical engineer researches for a solution through remote diagnosis, documentation and/or knowledge databases within agreed timeframes. Qualification of hardware cases involves log analysis, diagnosis and/or recommendation of parts for the field engineer, and /or direct shipment to the customer. In all cases where a problem gets too complex the Technical engineer is responsible for timely elevation and/or escalation.\nHow you'll make your mark:\nTimely responds to customers via phone/mail/web. Logs case, provides information & troubleshoots to solve customer problem according to company KPIs for the business\nWorks with customers to identify the problem statement \nOnce problem statement is clear, determines necessary actions which might include gathering and analyzing logs, using remote tools in order to troubleshoot, diagnose and solve the problem. Keeps customers informed, sets, and follows commitments, keeps precise case documentation and case ownership\nTimely elevates and/or escalates to next level when the case is complex \nAchieves personal goals assigned by the direct manager \nWorks together with other team members to achieve team goals\nParticipates in projects for process or quality improvements\nManages multiple tasks or cases simultaneously with minimal supervision\nActive and self-paced improvement of technical and business process knowledge\nIndependently and actively improves the quality metrics towards the achievement of the targets beyond\nKeeps documentation as per requirements\nMeets the deadlines and keep the service level agreements\nIs compliant with all internal rules, policies and procedures, and ensure performance as per all work instructions and/or orders (written or oral), legally assigned by the direct manager, by officials acting for the direct manager or by any manager of a hierarchical level higher than the direct manager\nEncourages outstanding team morale and maintains highest ethical standards\nStrictly follows the procedures, the policies, and Standards of Business Conduct of the company\nAbout you:\nHigh School/Bachelor/Master degree \nProfessional experience: at least 1 year experience as Customer Support, Technical Engineer, or in a similar environment\nRelevant industry qualification where applicable.\nVery good command of English \nGerman language skills are advantage \nKnowledge and Skills:\nCustomer oriented, courteous, assertive, and motivated to take charge of both customer engagement and problem resolution\nExcellent oral and written communications skills\nPositive attitude towards team members, customers and partners. \nCapable of being self-managed, and a team player, quality conscious, efficient, flexible and eager to share and acquire knowledge.\nAnalytical and problem-solving skills \nTime management skills and working with tough deadlines\nAbility to properly maintain technical documentation \nAbility to work with business processes\nAbility to work under pressure\nAbility to handle multiple tasks at the same time and ability to prioritize\nTechnical skills:\nGeneral IT knowledge that allows proper execution of the job responsibilities\nKnowledge of server will be considered an advantage \nCustomers (Internal/External) Service Request Handling \nAdvanced business process knowledge \nAdvanced knowledge of the main work tools \nMS Office tools \nAccessibility\nHPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.\nNote: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.\nWhat We Can Offer You:\nHealth & Wellbeing\nWe strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.\nPersonal & Professional Development\nWe also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.\nUnconditional Inclusion\nWe are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.\nLet's Stay Connected:\nFollow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.\n#bulgariaJob:\nServicesJob Level:\nIntermediateHPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBTemployer. We do not discriminate on the basis of race, gender, or any other protected category,and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.\nHewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.\nHPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.\nRecruitment Fraud Alert\nWe have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.\nAll legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. 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