{"id":4189072,"url":"https://alion.io/job/hewlett-packard-enterprise-technical-support-engineer-l2-switching-2","title":"Technical Support Engineer L2 – Switching","company":{"id":5292,"name":"Hewlett Packard Enterprise","domain":"hpe.com","url":"https://alion.io/company/hewlett-packard-enterprise","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":159,"ghost_share":0.006,"stale_share":0.686,"repost_share":0.013,"time_to_fill_p50_days":36,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BGP","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"OSPF","optional":false},{"name":"Perl","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-11-12T18:56:00Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T18:56:00Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Technical Support Engineer L2 - SwitchingThis role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.Who We Are:\nHewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.\nJob Description:\nWhat you’ll do:\nSummary:\nThis position is for L2 TAC (Technical Assistance Centre) of HPE Networking for supporting HPE/Juniper’s Campus & Data-Center products (EX, QFX & QFabric) & technologies.\nKey Responsibilities:\nThe candidate is expected to work in a highly dynamic and technical environment with relentless focus on delivering Remarkable Customer Experience. \nDemonstrate ownership of customer reported issues till resolution. \nUnderstand Customer’s impact, prioritize and communicate effectively between various stakeholders. \nContribute to New Product/Feature readiness, Knowledge Creation, Quality/Continuous improvement initiatives and Training/Mentoring activities. \nBe a Team player, flexible to work on Weekends/Holidays as per the Business requirement. \nMandatory Skills:\nExcellent verbal and written communication, presentation and customer handling skills. \nAbility to logically troubleshoot complex and high impact problems \nSelf-learner with appetite for continuous development. \nIn-depth knowledge of the following: Switching Technology[xSTP, VRRP, LACP, Dot1x, COS, QOS] \nIP and related protocols (ARP, ICMP, TCP, UDP, DNS, DHCP), \nIP routing protocol (BGP, OSPF, RIP), \n\nUnderstanding of Multicast related protocol [IGMP,IGMP-snooping, PIM] would be a plus. \nScripting skills like Python, Perl, or Shell (bash, ksh, csh) would be considered as added advantage.\nWhat you need to bring:\nPreferred Work Experience: \nTechnical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers \nTroubleshooting complex networking in Routing/Switching domain \nExperience in working with Product Development/Engineeringteam to resolve customer reported issues. \nProven track record of implementing automation technologies. \nNetwork Design and implementation experience in Datacenters would be a plus. \nPlatform Knowledge:\nJuniper (routers, switches), Cisco, Nortel, Huawei, traffic generators (Ixia, Agilent)/ traffic simulators, protocol analyzers, testers etc (not all are required but some of these are good to have).\nPreferred Certifications: - CCNA/CCNP/CCIE, JNCIA, JNCIS-M, JNCIP-M, JNCIE-M, CCIE-SP\nAccessibility\nHPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.\nNote: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.\nWhat We Can Offer You:\nHealth & Wellbeing\nWe strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.\nPersonal & Professional Development\nWe also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.\nUnconditional Inclusion\nWe are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.\nLet's Stay Connected:\nFollow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.\n#india#networkingJob:\nEngineeringJob Level:\nTCP_02HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBTemployer. We do not discriminate on the basis of race, gender, or any other protected category,and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.\nHewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.\nHPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.\nRecruitment Fraud Alert\nWe have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.\nAll legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. 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