Wireless Support Engineer

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

How you will make your mark

-3 years to 5 years of experience in a technical support role in a wireless networking/wireless security company or equivalent education. Strong knowledge required on wireless access points, good configuration and troubleshooting experience

- Strong understanding of Wi-Fi 802.11 networks

- Configure and troubleshoot wireless protocols, including 802.11a/b/g/n/ac/ax, WPA2/WPA3, and 802.1X authentication

- Triage and Resolve Customer Support Escalations from multiple inbound channels

- Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience

- Build and maintain layer 2/3 network testbeds

- Understand features and reproduce customer issues

- File tickets on bugs found

- Analyze logs and pinpoint root causes

- Work with developers and drive solutions

- Excellent troubleshooting skills and the ability to analyze and resolve complex wireless network issues

- Strong communication and collaboration skills, with the ability to work effectively in team environment

About You:

• Knowledge in Layer 2 and Layer 3 Networking
• Knowledge in 802.11 Wi-Fi standards
• Juniper Router & Switch Certifications is a plus
• Have working knowledge of core network protocols (TCP/IP, DNS, DHCP, ARP) BE /BA/BS/MS in CS/IT/EC/EEE /EECS or related subject area

*All candidates must be able to legally work in Costa Rica. Juniper will not provide any visa sponsorship for this role

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:

Job Level:

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBTemployer. We do not discriminate on the basis of race, gender, or any other protected category,and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Recruitment Fraud Alert

We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.

All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.