{"id":1716449,"url":"https://alion.io/job/hewlett-packard-senior-service-engineer-3d-printing","title":"Senior Service Engineer - 3D Printing","company":{"id":2088298,"name":"HP","domain":"hewlett-packard.de","url":"https://alion.io/company/hewlett-packard-de","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Alpharetta, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":96000,"max_usd":182000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":606},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-02T18:43:55Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-18T13:51:33Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Senior Service Engineer - 3D PrintingDescription -\nThe Senior Service Engineer - 3D Printing serves as a regional technical authority within the Services Competence Center, responsible for resolving complex customer and field escalations through advanced troubleshooting and root cause analysis. The role works closely with Remote Support Engineers (L1 support), Field Service Engineers (L2 support), and Customer Assurance teams (L4 support), as well as with customers and partners, to minimize impact, improve service performance, and ensure timely resolution of critical issues. In addition to managing high-complexity cases, the engineer contributes to process improvement, knowledge sharing, and the development of tools that strengthen regional service capability. The role includes visits to customer and partner sites to assess applications, understand system setups, and recommend improvement actions.\nThis role is remote for candidates in the west coast region.\n Responsibilities\nRepresent HP’s technical position to partners and end customers, acting as a trusted authority on HP Additive Manufacturing solutions.\nLead the resolution of complex technical escalations through advanced troubleshooting, structured action plans, and clear root cause analysis.\nServe as the primary escalation focal point, ensuring proper documentation, validation of troubleshooting steps, and effective elevation to Business Unit (GBU) teams when required.\nProvide mission-critical technical support and recommendations to improve equipment performance and customer operations, both onsite and remotely through Field Service Engineers (FSEs) and partners.\nCoordinate cross-functional resolution efforts across L1 (remote support), L2 (field support), and L4 (engineering) teams to ensure timely and effective outcomes.\nConsolidate and deploy technical knowledge to the field, supporting the enablement of FSEs, operators, partners, and new employees.\nLead small technical projects or initiatives, driving ownership, execution, and successful delivery of outcomes.\nMonitor and analyze service performance metrics, identifying trends and recommending actions to improve operational efficiency and service quality.\nDrive continuous improvement by identifying opportunities to enhance customer experience, streamline processes, and improve tools and ways of working.\nEducation & Experience Recommended\nBachelor’s degree in Electrical, Electronics, Mechatronics, Mechanical, or a related engineering discipline and typically 3-5+ years of related experience.\nExperience with complex industrial environments, additive manufacturing, or digital technologies is highly desirable.\nExperience in a customer-facing technical role is required.\nExperience working in cross-functional or multicultural environments.\nExposure to ServiceNow or similar case management tools.\nKnowledge & Skills\nStrong analytical and problem-solving skills, with the ability to diagnose complex technical issues to root cause and a high level of attention to detail. \nCustomer-focused mindset, with a strong interest in developing solutions that enhance the overall customer experience and deliver high-quality service. \nAbility to work effectively in a multi-technology environment, demonstrating adaptability and a continuous learning mindset in a rapidly evolving technology landscape. \nExcellent verbal and written communication skills, with the ability to engage effectively with both technical and non-technical stakeholders. \nContinuous improvement mindset, with the ability to challenge the status quo, drive meaningful change, and enhance tools, processes, and ways of working. \nHigh level of autonomy and proactivity, with the ability to operate effectively in a dynamic, international, and cross-functional environment.\nCross-Org Skills\nEffective Communication\nResults Orientation\nLearning Agility\nDigital Fluency\nCustomer Centricity\nTravel\nMust be willing to travel 50%\nImpact & Scope\nDirectly impacts customer satisfaction and system uptime\nDrives resolution of the most complex and critical technical issues\nEnables scalability of the support organization through knowledge transfer and process improvement\nContributes to overall service performance, cost efficiency, and escalation reduction\nCompensation and Benefits\nThe pay range for this role is $ 89,650.00 - 130,000.00 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.\nBenefits:\nHP offers a comprehensive benefits package for this position, including:\nHealth insurance\nDental insurance\nVision insurance\nLong term/short term disability insurance\nEmployee assistance program\nFlexible spending account\nLife insurance\nGenerous time off policies, including;\n4-12 weeks fully paid parental leave based on tenure\n11 paid holidays\nAdditional flexible paid vacation and sick leave (US benefits overview)\nThe compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.\nJob -\nServicesSchedule -\nFull timeShift -\nNo shift premium (United States of America)Travel -\n50%Relocation -\nEqual Opportunity Employer (EEO)-\nHP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).\nPlease be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.\nFor more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal \"","description_format":"text","description_chars":6260,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Dental insurance","Equity","Health insurance","Life insurance","Parental leave","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-02T18:43:55Z"}],"visa":[],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.572,"p_room":0.35,"age_days":16,"expected_fill_days":5,"reasons":["conf:15","velocity","win:tail","comp:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/hewlett-packard-senior-service-engineer-3d-printing","json_url":"https://alion.io/job/hewlett-packard-senior-service-engineer-3d-printing.json","meta":{"generated_at":"2026-10-20T03:22:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3635,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2088298},"rest":"https://alion.io/mcp/rest/get_company?id=2088298"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhewlett-packard-senior-service-engineer-3d-printing"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhewlett-packard-senior-service-engineer-3d-printing"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhewlett-packard-senior-service-engineer-3d-printing"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hewlett-packard-senior-service-engineer-3d-printing\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhewlett-packard-senior-service-engineer-3d-printing"}]}