{"id":4175158,"url":"https://alion.io/job/hexagon-computer-systems-it-support-systems-technician","title":"IT Support & Systems Technician","company":{"id":4539352,"name":"Hexagon Computer Systems","domain":"hexagonview.com","url":"https://alion.io/company/hexagon-computer-systems","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Addis Ababa, Ethiopia"],"countries":["ET"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Claude","optional":false},{"name":"DNS","optional":false},{"name":"Git","optional":false},{"name":"Intercom","optional":false},{"name":"JavaScript","optional":false},{"name":"PHP","optional":false},{"name":"Python","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-11-12T12:20:40Z","employer_posted_date":null,"last_verified_at":"2026-11-12T12:20:40Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"IT Support & Systems Technician\nJob Type: Full-Time\nExperience Level: Fresh Graduate to 2 Years of Experience\n\nLocation: Hayahulet Mazoria\n\nReports To: HR Manager and General Manager\n\nAbout the Role\nWe are looking for a motivated and hands-on IT Support & Systems Technician to join our team. This position is suitable for a fresh graduate or an IT professional with no more than two years of relevant experience who is eager to develop practical skills across IT support, networking, security systems, and technology infrastructure.\nThe successful candidate should be comfortable working directly with users and physically installing, configuring, troubleshooting, and maintaining IT and low-voltage systems.\nKey Responsibilities\nProvide first-level IT technical support to staff and assigned client’s office.\nDiagnose and resolve hardware, software, operating system, printer, connectivity, and general IT issues.\nInstall, configure, maintain, and troubleshoot computer networks, including LAN cabling, switches, routers, and related equipment.\nPerform system testing, preventive maintenance, fault finding, and basic documentation.\nAssist with IT equipment setup, relocation, upgrades, and user onboarding.\nMaintain accurate records of installed equipment, configurations, and service activities.\nFollow technical procedures and safety requirements when working with electrical, network, security, and communication systems.\nCommunicate professionally with customers, employees, and other technical personnel.\nBe available to provide periodic on-site IT support services, including sitting at an assigned office for half-day or full-day support on designated dates, according to the service schedule.\nWilling to Learn During No Support Dates\nInstall, configure, address, test, and troubleshoot fire alarm systems.\nInstall, configure, test, and troubleshoot CCTV camera and surveillance systems.\nInstall and configure access control/door access systems.\nInstall, configure, and troubleshoot intercom systems.\nInstall, configure, and maintain PABX/IP-PBX telephone systems.\nRequirements\nRequired Technical Skills\nCandidates should have practical knowledge or training in several of the following areas:\nIT Support & Troubleshooting\nWindows and basic desktop operating systems\nComputer hardware and peripherals\nSoftware installation and configuration\nPrinter and peripheral troubleshooting\nBasic user account and system administration\nGeneral IT troubleshooting and problem-solving\nNetworking\nLAN installation and configuration\nNetwork cabling and termination\nSwitches, routers, Wi-Fi, and basic network configuration\nTCP/IP and basic network troubleshooting\nBasic network testing and fault diagnosis\nAdditional Skills — Plus\nKnowledge or experience in the following will be considered an advantage:\nProgramming or scripting languages such as Python, JavaScript, PHP, or similar\nAI-assisted development and productivity tools, including Claude Code\nGitHub and basic Git workflows\nVercel and modern web deployment environments\ncPanel\nWeb hosting environments, domains, DNS, SSL, and website deployment\nBasic website development and maintenance\nLinux/server administration\nCloud services and web-based applications\nQualifications\nDiploma or Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Networking, or a related field.\nFresh graduates are strongly encouraged to apply.\nCandidates with 0–2 years of relevant work experience are preferred.\nPractical technical skills, internships, academic projects, or hands-on personal projects will be considered valuable.\nRelevant technical certifications are an advantage.\nPersonal Requirements\nThe ideal candidate should be:\nHands-on and technically curious.\nA strong problem solver with good troubleshooting skills.\nWilling to learn new technologies and systems.\nAble to work independently and as part of a team.\nProfessional, reliable, punctual, and customer-focused.\nComfortable working on-site and performing physical installation and maintenance work.\nAble to communicate clearly with both technical and non-technical users.\nFlexible and willing to work from an assigned office for scheduled half-day or full-day IT support assignments.\nWilling to travel to client or project locations when required.\nWhat We Offer\nPractical exposure to a broad range of IT and technology systems.\nOpportunity to work with networking, security, communication, and web technologies.\nHands-on learning and professional development.\nOpportunity to develop skills in modern programming, AI-assisted development, and cloud/web technologies.\nA growth-oriented environment for an early-career IT professional.\nHow to apply\nApply Only If…\nYou are willing to work Monday to Friday from 7:00am in the morning until 4:00pm in the afternoon\nYou are willing to sit at an office three days per week supporting an office employees regarding IT support\nYou can speak and listen English\nYou are willing to work at a small company, with small staff\nInterested candidates should submit their CV/resume highlighting their education, technical skills, internships, projects, certifications, and any practical IT experience.\nApplication Deadline: 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