{"id":4153829,"url":"https://alion.io/job/hexaware-cairo-english-call-center-agent","title":"English Call Center Agent","company":{"id":4524444,"name":"Hexaware Cairo","domain":null,"url":"https://alion.io/company/hexaware-cairo","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-12T09:56:40Z","employer_posted_date":null,"last_verified_at":"2026-11-12T09:56:40Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Job DescriptionWe are looking for a Customer Service Representative (English Speaker) to join our team. The ideal candidate will be responsible for delivering excellent customer support through multiple communication channels while ensuring a positive customer experience.\n\nKey Responsibilities:\nHandle customer interactions via chat, inbound video calls, emails, and outbound calls.\n\nUnderstand and address customer inquiries, complaints, and concerns effectively.\n\nDemonstrate empathy and professionalism while assisting customers.\n\nProvide timely and accurate resolutions to customer issues.\n\nCommunicate clearly and confidently in English.\n\nHandle challenging situations and escalated customer complaints professionally.\n\nUtilize CRM and support systems to analyze customer cases and provide appropriate solutions.\n\nAchieve individual performance and upselling targets.\n\nMaintain high levels of accuracy and attention to detail.\n\nAdhere to company policies, quality standards, and compliance requirements.\n\nContribute ideas for process improvements and enhanced customer experience.\n\nEnsure punctuality and adherence to assigned work schedules.\n\nRequirements\nJob Requirements\nLanguage\nEnglish B1 or B2 Level and Arabic\n\n1+ year of experience in Customer Service, Call Center, or Contact Center environments.\n\nExcellent verbal and written English communication skills.\n\nStrong customer service and customer handling skills.\n\nAbility to manage customer inquiries through chat, email, video calls, and voice support.\n\nExcellent problem-solving and complaint-resolution abilities.\n\nStrong interpersonal and communication skills with a customer-focused mindset.\n\nAbility to handle challenging situations and irate customers professionally.\n\nGood computer skills and proficiency in using CRM systems and customer support tools.\n\nAbility to multitask and work in a fast-paced environment.\n\nStrong attention to detail and accuracy.\n\nAbility to achieve KPIs, productivity, quality, and upselling targets.\n\nFlexible to work rotational shifts and 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