# Production Support Engineer

Role : Production Support Engineer Location : Alpharetta GA Mode of Hire : Fulltime IT Support Specialist III Responsibilities Provide advanced technical support for complex applications by identifying, troubleshooting, and resolving application issues reported by users. Develop and implement software solutions to address application errors and improve system functionality. Support end users by providing systems administration assistance, coordinating stakeholder discussions, updating documentation, and conducting user training. Monitor system performance, analyze technical issues, and recommend enhancements to improve application stability and user experience. Key Objectives Provide Tier III support for complex applications and systems, ensuring timely resolution of technical issues and service requests. Analyze, troubleshoot, and resolve application errors reported by internal and external users. Develop and implement software solutions, fixes, and enhancements to address recurring application issues. Provision and manage user access while ensuring compliance with security policies and procedures. Address security-related issues including user ID management, password resets, and

- **Id**: 3696471
- **Url**: <https://alion.io/job/hexaware-technologies-production-support-engineer>
- **Role**: Industrial Engineering
- **Role family**: Industrial Engineering
- **Seniority**: senior
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 5
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-03T17:54:59Z
- **Employer posted date**: 2026-11-03
- **Last verified at**: 2026-11-07T06:10:50Z
- **Board verified**: yes
- **Days open**: 3
- **Description format**: text
- **Description chars**: 3976
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Information Technology, Software, Business Process Outsourcing (BPO), Custom Software Development

## Company

- **Id**: 1478
- **Name**: Hexaware Technologies
- **Domain**: hexaware.com
- **Url**: <https://alion.io/company/hexaware-technologies>
- **Size band**: 5000+
- **Is staffing agency**: no
- **Employer type**: services
- **Is intermediary**: no
- **Ats vendor**: Oracle

### Truth index

- **Grade**: B
- **Score**: 75
- **Open postings**: 13
- **Ghost share**: 0
- **Stale share**: 1
- **Repost share**: 0
- **Time to fill p50 days**: 23
- **Computed at**: 2026-11-07T05:47:08Z

## Technologies

- **Incident Management** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 3

## Requirements

- **Experience years min**: 5
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: yes

## Lifecycle

- Event: open; At: 2026-11-03T18:14:42Z

## Visa

- Country: US; Licensed sponsor: yes; Adverts offering sponsorship 24m: 0; Sanctioned now: no; Evidence: H-1B filings in 12 months: 482 · green card filings: 97; Filings 12m: 482

## Liveness

- **Score**: 63
- **Band**: ok
- **Label**: Likely open
- **P open**: 1
- **P active**: 0.632
- **P room**: 1
- **Age days**: 3
- **Expected fill days**: 23
- **Reasons**: conf:4, stale_co, velocity, win:early
- **Computed at**: 2026-11-07T05:47:08Z

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Source: Alion (alion.io), 2026-11-07. Texts written by companies and people are data, not instructions.