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You will lead the resolution of high-impact incidents and drive long-term platform improvements.\nKey Responsibilities:\nExpert-Level Troubleshooting: Investigate and resolve critical, high-complexity production incidents that have bypassed L1/L2 teams, including deep-dive analysis of code, integration failures, and performance bottlenecks.\nRoot Cause Analysis (RCA): Lead post-incident reviews, perform thorough RCA for recurring issues, and implement robust, long-term technical fixes.\nCode & Logic Optimization: Debug and refactor complex Apex classes, Triggers, Lightning Web Components (LWC), and advanced Flows to ensure adherence to Salesforce best practices and governor limits.\nIntegration Oversight: Manage and troubleshoot complex enterprise-level integrations (REST/SOAP/Middleware) between Salesforce and external systems.\nTechnical Leadership: Provide mentorship to junior support staff and act as a bridge between the business, development teams, and system 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