{"id":3167233,"url":"https://alion.io/job/hexaware-technologies-servicenow-developer-lead-itom","title":"ServiceNow Developer Lead - ITOM","company":{"id":1478,"name":"Hexaware Technologies","domain":"hexaware.com","url":"https://alion.io/company/hexaware-technologies","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":13,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India","Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":44000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":21},"experience_years_min":11,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AppDynamics","optional":false},{"name":"Dynatrace","optional":false},{"name":"JavaScript","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false},{"name":"Splunk","optional":false}],"status":"live","first_seen_at":"2026-10-23T17:36:00Z","employer_posted_date":null,"last_verified_at":"2026-10-23T17:36:00Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"We are seeking an experienced ServiceNow Developer Lead - ITOM with 12+ years of overall IT experience and strong expertise in designing, developing, and implementing ServiceNow IT Operations Management (ITOM) solutions. The ideal candidate will lead technical teams, drive architecture discussions, implement best practices, and deliver scalable ServiceNow solutions aligned with business requirements.\n\nResponsibilities: \nLead the design, development, and implementation of ServiceNow ITOM solutions.\nArchitect and implement ITOM modules including Discovery, Service Mapping, Event Management, CMDB, Cloud Discovery, and Orchestration.\nDesign scalable and upgrade-safe ServiceNow solutions following platform best practices.\nLead end-to-end implementation projects from requirement gathering through deployment and post-production support.\nDevelop and customise ServiceNow applications using JavaScript, Script Includes, Business Rules, Flow Designer, UI Policies, Client Scripts, and IntegrationHub.\nConfigure Discovery schedules, MID Servers, patterns, probes, sensors, and troubleshoot discovery issues.\nEnsure CMDB health through identification, reconciliation, normalisation, and governance best practices.\nIntegrate ServiceNow with enterprise monitoring tools, cloud platforms, and third-party applications using REST, SOAP, and IntegrationHub.\nPerform technical reviews, code reviews, and mentor developers on ServiceNow development standards.\nCollaborate with architects, business stakeholders, infrastructure teams, and project managers to deliver high-quality solutions.\nSupport platform upgrades, instance performance tuning, security compliance, and governance activities.\n\nRequirements: \n12+ years of overall IT experience with 7+ years of hands-on ServiceNow development.\nStrong experience in ServiceNow ITOM modules: Discovery, Service Mapping, Event Management, CMDB, Cloud Discovery, Orchestration.\nExpertise in JavaScript, Glide API, Flow Designer, IntegrationHub, Script Includes, Business Rules, UI Policies, Client Scripts, and ACLs.\nStrong knowledge of MID Server architecture, Discovery Patterns, Probes, Sensors, and Identification & Reconciliation Engine (IRE).\nExperience integrating ServiceNow with monitoring tools such as SolarWinds, Dynatrace, AppDynamics, Splunk, Nag.\nSkills\nCMDB, Discovery, Event Management, IT Operations Management, ITOM, Orchestration, Service Mapping, ServiceNow","description_format":"text","description_chars":2418,"description_truncated":false,"requirements":{"experience_years_min":11,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Software","Business Process Outsourcing (BPO)","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-10-23T17:36:00Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely 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