{"id":1921722,"url":"https://alion.io/job/hexmodal-product-manager-platform","title":"Product Manager (Platform)","company":{"id":3875539,"name":"Hexmodal","domain":"hexmodal.com","url":"https://alion.io/company/hexmodal","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Product","role_family":"Product","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":134000,"max_usd":247000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2224},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Claude","optional":false},{"name":"Confluence","optional":false},{"name":"Git","optional":false},{"name":"Jira","optional":false},{"name":"Slack","optional":false},{"name":"Waterfall","optional":false},{"name":"LoRaWAN","optional":true}],"status":"live","first_seen_at":"2026-10-01T16:52:28Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-12T04:29:51Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"About Hexmodal\nHexmodal builds smart devices and a simple software platform that help facilities teams automate routine compliance testing, monitoring, and documentation. Our technology helps teams spend less time on manual rounds and more time on the maintenance work that keeps buildings operating safely. Today, Hexmodal supports more than 180 health systems across 48 states.\nThe Role (also the Mission)\nWe are looking for a Senior Product Manager to own Hexmodal's application end-to-end: the application where every Hexmodal product comes to life for our customers. This role will be focused on organizing the discovery, roadmapping and feedback functions for the application and will have full ownership over organizing these functions. They will work closely with the Application Lead, to determine a roadmap that is feasible and accomplishes both the needed product changes as well as the engineering work to scale.\nHexmodal will be dedicating a PM to each product-line. These PMs will own their focused roadmaps, which will be a combination of hardware, firmware and application features. These PMs will then submit their PRDs to you, and you will be responsible for organizing and prioritizing across the different product lines, as well directly responsible for the features on the application that span across product lines (permissioning, alerting, UI, integrations, etc).\nYou are the first dedicated PM for the application. That means you will build the discovery, feedback, and roadmap machinery from scratch and then run it: talking to customers directly, working shoulder to shoulder with the support and CS teams who own the customer experience today, and turning touchpoints into metrics instead of anecdotes.\nYou are the subject matter expert for the application and the person everyone in the company turns to with questions about it. You build proactive processes instead of reacting to issues, and you keep one coherent application where it would be easy to end up with several bolted-together device consoles.\nOver time, you will grow from running discovery to owning the application's strategy and its engagement and retention outcomes.\nThis role reports to the Director of Product, but will be embedded with the application engineering team, and is based out of our NYC office.\nHere are some ways you'll make an impact (also Outcomes of the role)\nOwn the application roadmap: a single, prioritized backlog for everything the app team builds, with state and priorities visible and shareable in Jira, documentation in Confluence, and a clear answer to \"what are we building next\" grounded in customer interviews, support signal, and revenue.\n\nBe the single intake for app work: product-line PMs define what their suite needs in the application; you weigh those requirements against cross-line features, platform health, and engineering constraints, and you defend the resulting priority with evidence.\n\nBuild and run a systematic customer feedback practice: needfinding, structured interviews, defined touchpoint cadences, and a customer advisory board, turning every touchpoint into metrics.\n\nGo to the source: run your own customer interviews and feedback sessions, sit with the support and CS teams who field requests today, and see how customers actually behave in the product rather than how we assume they do.\n\nTranslate discovery into defined PRDs for engineering and stay involved in the entire development process to ensure that what we build meets customer needs.\n\nRun the roadmap as a standing negotiation with the Application Lead: you bring validated priorities, they bring capacity and engineering-health needs, and the two of you keep discovery running one to two sprints ahead of delivery.\n\nOwn cross-line UX coherence: one application with consistent navigation, configuration, and reporting patterns, whatever device suite a customer runs.\n\nMaintain the firmware/app interface with product-line PMs and TPMs: payload and configuration semantics, firmware version support, and release coordination between device and software.\n\nOwn the app-side post-ship experience: communication to customers on application features and fixes, and the feedback loop that turns app bugs and support themes into roadmap input.\n\nBuild the application's metrics and analytics layer over time: instrument usage, define activation and engagement measures, and graduate the feedback practice from interviews to interviews plus data.\n\nRun structured product syncs and ensure information transfer: every meeting's notes land in the product's Slack channel, and knowledge never stays siloed with you.\n\nWork in an agile model day to day while coordinating with the waterfall release trains inherent to hardware.\n\nGrow into ownership of the application's strategy: engagement and retention outcomes, the case for platform investment, and the app's role in what makes Hexmodal worth buying.\n\nCompetencies we are looking for in the right candidate\n5+ years of product management experience with B2B SaaS or software platforms, including ownership of a software surface serving multiple stakeholders or product lines\n\nPrior start-up experience required at a Series A/B/C company; has operated as an early PM, and has participated in building a product function's processes from the ground up.\n\nOwned a software product used at scale: thousands of customers, daily-use workflows, with real retention stakes and a difficult technical foundation.\n\nJudgment under pressure. Makes and defends decisions based on evidence and strategy rather than the loudest voice in the room, including when that means declining requests from sales, engineering, or leadership, or from another PM with a legitimate ask. Changes position when the evidence changes, not when the pressure does.\n\nStrong customer discovery instincts: you know how to run a needfinding interview, synthesize what you heard, and convert it into prioritized roadmap decisions\n\nScrappy by default: you book the interviews, run the sessions, and write the synthesis yourself; you don't need a research team or a mature analytics stack to start learning\n\nTechnical fluency: comfortable discussing APIs, data models, device configurations, uplinks/downlinks, and release constraints with engineers, and comfortable being wrong and learning fast\n\nHands-on data skills and AI fluency: you can pull your own numbers, build dashboards, and use BI tools, Git, and AI assistants (e.g., Claude) as part of your daily workflow, but don't defer your thinking to AI; has instrumented a product and defined its activation and engagement metrics\n\nStakeholder management across peers: you can tell a fellow PM their request isn't next and keep their trust, because the reasoning was transparent and the evidence was shared\n\nProven ability to design clear processes while remaining agile: you build the SOP, then improve it\n\nExceptional written communication: PRDs, roadmap documentation, and meeting notes that others can actually act on\n\nStrong prioritization and project management skills; you can defend how you and the app team spend time\n\nAn ownership mindset: you don't hand problems off at the PRD, the release, or the escalation; you see them through to customer outcome\n\nAbility to work through ambiguity, think creatively, and roll up your sleeves\n\nBA / BS degree or equivalent practical experience\n\nBonus Points (Some nice to haves for this role)\nPlatform PM experience at a multi-product company: owning the shared surface while line or feature PMs owned the verticals\n\nIoT or connected-device exposure: understands firmware constraints, device configuration, and what it means when the product's data comes from hardware in the field\n\nExperience in regulated or compliance-driven domains (life safety, healthcare, cold chain) where the application is the customer's compliance record\n\nProduct analytics depth: Amplitude/Mixpanel-class tooling, event taxonomy design, experimentation\n\nDesign collaboration or UX research background; has worked in a product trio with engineering and design\n\nExperience with LoRaWAN or other LPWAN connectivity, or products built on device fleets\n\nWhy Hexmodal\nAt Hexmodal, you’ll work on real problems with real-world constraints and have meaningful ownership over the results. We’re a growing team that values simplicity, accountability, curiosity, and respect for the facilities professionals we serve.\nIf you’re excited to build practical technology that makes an important job easier, we’d like to hear from you.\nHow to apply\nClick the link below to apply.\nWe reserve the right to make use of any unsolicited resumes received from outside recruiting agencies and / or individual recruiters without being responsible for payment of any fees asserted from the use of unsolicited resumes.\nWe are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, and without regard to disability or status as a protected veteran, or any other status protected by law.","description_format":"text","description_chars":9097,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Real Estate","LED Lighting & Luminaires"],"lifecycle":[{"event":"open","at":"2026-10-05T18:16:27Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.754,"p_room":1,"age_days":10,"expected_fill_days":32,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/hexmodal-product-manager-platform","json_url":"https://alion.io/job/hexmodal-product-manager-platform.json","meta":{"generated_at":"2026-10-12T10:02:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15347,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3875539},"rest":"https://alion.io/mcp/rest/get_company?id=3875539"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhexmodal-product-manager-platform"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhexmodal-product-manager-platform"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhexmodal-product-manager-platform"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hexmodal-product-manager-platform\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhexmodal-product-manager-platform"}]}