{"id":3243078,"url":"https://alion.io/job/hextom-technical-support-engineer","title":"Technical Support Engineer","company":{"id":697453,"name":"Hextom","domain":"hextom.com","url":"https://alion.io/company/hextom","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"JavaScript","optional":false},{"name":"JQuery","optional":false}],"status":"live","first_seen_at":"2026-10-25T14:24:22Z","employer_posted_date":null,"last_verified_at":"2026-10-25T14:24:22Z","board_verified":false,"closed_at":null,"days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"In this role, you will …\nDeliver thorough answers to questions raised by App users. Communicate with them to understand the issues they are experiencing, and provide updates in a friendly & timely manner.\n\nTroubleshoot issues reported by users from both user behavioural and technical perspectives. Identify potential conflicts from themes or other apps, provide fixes to resolve them when possible. Escalate potential bugs and feature requests to the development team.\n\nConsolidate questions and feedback, convert them into improvement suggestions and enhance the user experience of the Apps.\n\nWork with the development team on issues, and brainstorm solutions.\n\nYou have …\nWorking experience of technical support for tech company, ideally a software company\n\nFluency in the English, strong written and verbal communication skills\n\nProactive and own issues from beginning to end, detail oriented\n\nExperience on HTML, CSS, JavaScript/jQuery, and Liquid\n\nAdaptability and flexibility, working in past-pace environment\n\nNice to have …\nWorking knowledge of Shopify, especially theme modifications\n\nA great attitude and desire to help people & solve problems\n\nPassion for discovering how and why products succeed\n\nWe offer …\nCompetitive compensation\n\n3-week paid vacation per year\n\nRemote work option\n\nFlexible hours\n\nA highly collaborative team to work with, and help you to make great accompaniments\n\nHextom is a fast-evolving company, the same of our people, so every position comes with many upward mobility and career growth. We’re here to support each other. We will work very closely with you to help you carve out the path of your dreams.\nWe are …Hextom is a SaaS (Software-as-a-Service) company based in North York, ON. We provide a set of software to enable e-commerce business to grow sales and save time on store management.\nOur increasing set of software is ranging from customer engagement, SEO/conversion optimization to inventory management, store automation. Our goal is to provide a suite of software for e-commerce businesses of all sizes. We have integrated into Shopify ecosystem. With more than 70,000 users, we became one of the top partners with Shopify.\nWe are looking to add a Technical Support Engineer to our team. You'll work with customers to identify and resolve issues they are experiencing while using the software. You will also be testing, documenting, and reporting found bugs to our development team. This role is perfect for you, if you are interested in a career as a technical support professional, or interested in being exposed to career path of software development, especially front-end development.\nOriginally posted on Himalayas","description_format":"text","description_chars":2670,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["E-commerce Platforms","E-commerce Marketing"],"lifecycle":[{"event":"open","at":"2026-10-25T17:36:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":27,"reasons":["seen:6","win:early"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/hextom-technical-support-engineer","json_url":"https://alion.io/job/hextom-technical-support-engineer.json","meta":{"generated_at":"2026-11-01T08:51:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"search","counted_by":"address","units_charged":0,"used_today":0,"day_limit":null,"remaining_today":null,"minute_limit":null,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":697453},"rest":"https://alion.io/mcp/rest/get_company?id=697453"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhextom-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhextom-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhextom-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hextom-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhextom-technical-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3243078}},{"tool":"search_jobs","arguments":{"company":"hextom.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3243078},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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