{"id":3862498,"url":"https://alion.io/job/hh-global-account-manager-11","title":"Account Manager","company":{"id":1936717,"name":"HH Global","domain":"hhglobal.com","url":"https://alion.io/company/hhglobal","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":82,"open_postings":7,"ghost_share":0,"stale_share":0.714,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-05T22:00:00Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-10T08:24:35Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Purpose of the Role\nThe Account Manager is responsible for the end-to-end delivery of print, temporary POS, permanent and semi-permanent fixture programmes, including installation, rollout and ongoing maintenance activity across the Australia account. The role manages projects from client brief, specification and quotation through production, logistics, site readiness, installation, maintenance and final close-out. The Account Manager will independently lead project-specific client and supplier conversations, while the Senior Account Manager retains overall client relationship, portfolio and account ownership.\n\nKey Responsibilities\nOwn assigned print, temporary POS, permanent and semi-permanent fixture programmes from initial brief through specification, quotation, production, delivery, installation, maintenance and close-out.\nWork directly with client stakeholders to clarify project requirements, timelines, budgets, approvals, rollout plans, site needs and expected outcomes.\nTranslate client requirements into accurate production briefs, technical specifications, supplier instructions and installation scopes.\nProvide technical input and advice on print, materials, 3D POS, retail fixtures, installation methods and maintenance solutions to achieve quality, cost, sustainability and timing requirements.\nBuild and maintain integrated project schedules covering artwork, sampling, engineering, approvals, production, freight, site readiness, installation, snagging and close-out.\nObtain, review and challenge supplier, logistics and installation quotations to ensure competitiveness, feasibility, value and clear scope coverage.\nCoordinate artwork, colour, prototypes, samples, engineering, production approvals and quality-control requirements where applicable.\nManage production suppliers, installers, field-service partners, logistics providers and site contacts, ensuring all parties have accurate and timely information.\nDevelop installation and rollout plans covering site surveys, access, scheduling, resources, freight, dependencies and contingency requirements.\nConfirm site readiness requirements, permits, inductions, risk assessments, method statements and other Health and Safety documentation as applicable.\nMonitor production and rollout activity against approved specification, quality, budget and delivery dates, identifying risks early and driving corrective action.\nOversee installation execution where required, ensuring fixtures and materials are installed safely, correctly and in line with approved specifications and brand standards.\nManage installation issues, snagging and operational escalations, coordinating timely resolution and escalating broader client or commercial matters to the Senior Account Manager.\nCoordinate reactive and planned maintenance, repairs, replacements and refresh activity to protect fixture condition and minimise retail downtime.\nMaintain accurate project and site records, including approvals, schedules, risk logs, completion evidence, asset registers, service histories, snagging logs and maintenance schedules.\nUse HH Global platforms for quoting, ordering, purchasing and invoicing and ensure all commercial and administrative information is complete, accurate and timely.\nLead project-specific client and supplier meetings, provide clear updates and independently represent HH Global within the agreed project scope.\nProvide flexible delivery support across the account during workload peaks and collaborate with the wider team to maintain continuity and resilience.\nIdentify opportunities for continuous improvement, innovation, value engineering, supplier development and more sustainable production, installation and maintenance solutions.\n\nKnowledge, Skills + Experience\nMinimum 3 years’ experience in print, POS, retail display, fixture production, installation, field services or marketing services.\nEssential experience in 3D POS or permanent and semi-permanent retail fixtures from a client-service, design, engineering, production or installation perspective.\nStrong knowledge of the end-to-end delivery process for print, temporary POS and permanent fixtures, including production, logistics, installation and maintenance.\nProven experience managing multi-site installations, retail rollouts, maintenance programmes or store implementation activity.\nAbility to create and interrogate detailed specifications, quotations, production schedules, rollout plans and technical solutions.\nExperience managing production suppliers, installers, logistics providers, prototypes, artwork approvals, quality assurance, freight and site delivery.\nClient-facing project-management experience, with the confidence to lead project and operational meetings and manage expectations during live delivery.\nWorking knowledge of Health and Safety requirements relevant to retail installation and site activity in Australia.\nCommercial awareness, including cost analysis, quotation management, supplier costs, budget control, purchase orders, ordering and invoicing.\nProven ability to manage multiple complex projects and sites and deliver to specification, on time and on budget.\nHigh attention to detail, strong project controls and disciplined documentation across project, installation and maintenance activity.\nLogical, calm and solutions-focused approach, with the ability to identify risks early, resolve technical and operational issues and escalate appropriately.\nCollaborative and flexible approach, including willingness to travel to client, supplier and retail sites when required.\nProficient in Microsoft Office and relevant project, commercial, scheduling and reporting platforms.","description_format":"text","description_chars":5658,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Packaging & Labeling","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-11-06T10:22:12Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring 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