Account Manager

Purpose of the Job

The Account Manager will have need consultancy experience, with a proven track record for developing clients, building relationships and converting opportunities.  Preferably have experience in campaign management, creative services, promotional items, print knowledge and will have a passion for exceptional campaign delivery.

A ‘self-starter’ with excellent communication, stakeholder management and organizational skills. This role requires skillset that will be able to execute a combination of pitch delivery, strategic planning as well as driving operational strategy.  Someone with the ability to question the norm and think outside the box.

Key Responsibilities

Ensure production orders are delivered timely, to specification, and has met our quality specifications and client contractual obligations

Providing technical input and advice on projects as required to achieve high quality standards

Advise on technical specifications and best methods of production to deliver quality, savings and innovation to the client

Work with the internal team members or external partners to coordinate production and delivery schedules, product specifications, quotations and billing

Developing effective growth strategies and managing the opportunities for clients

Conduct WIP meetings and provide actual situation feedback to RAD directly.

Making key account decisions and exploring new commercial opportunities with clients

Engaging key client stakeholders to drive commercial, innovation & process improvement plans

Proactively looking for the best way of maximizing delivery for the brand and driving new opportunities with our Clients

Driving new revenue channels through influencing of current clients

Meet or exceed the KPI’s as documented in the client contract & the client services team

To maintain the Company’s reputation on excellence in account delivery.

Drive and influence the key briefs from clients by showing a clear understanding of their business objectives, to deliver the right execution requirements and cascade information effectively

Deliver and manage a ‘client pulse’ program that provides regular and structured client feedback

Manage internal workflow, including data entry on internal system and required software.

Build team camaraderie and apply best practices in conjunction with wider HH Operations group and encourage knowledge sharing.

Knowledge, Skills + Experience

Must have at least 5 years in print, event / campaign management, promo items procurement essential.

Led and enacted change with clients

Handled large-scale projects and work with multiple stakeholders

Effectively bilingual in Korean and English

A good understanding of the print industry and production work，rich experiences on branded merchandiser, barware products and glassware .

Familiar with S.Korea market and business models, capable to fit for S.korea speed.

Someone who will ‘roll their sleeves up’ and won’t have a sense of hierarchy.

A can-do mentality and ability to make tricky projects happen with a skill for collaboration. Ambitious and hungry for improvement.

Commercially savvy, confident in conversations around scopes, project fees, and profitability.

Help to improve and optimize methods of working with teams, supporting and driving a performance based culture

Must excel in communication skills; written reports for internal review; client-facing presentations; confident speaking ability; clear language in emails, action-oriented internal presentations.

Is comfortable analysing and interpreting financial data and produces accurate reports

Works collaboratively with others in pursuit of team goals

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