{"id":3401289,"url":"https://alion.io/job/hh-global-people-operations-analyst-apac","title":"People Operations Analyst, APAC","company":{"id":1936717,"name":"HH Global","domain":"hhglobal.com","url":"https://alion.io/company/hhglobal","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":88,"open_postings":4,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-11-03T05:54:40Z"}},"role":"HR","role_family":"HR","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":24000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2146},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T21:00:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-03T08:51:13Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Purpose of the Role\nProvide quality HR processing support by attending to and processing colleagues’ requests as assigned accurately and in a timely manner, resolving issues and enquiries, and escalating operational issues to the relevant parties for resolution.\n\nPerforms HR operational tasks that include personnel data administration, organization data maintenance, claims verification and attendance data administration.\n\nAccomplishes special project results by identifying opportunities for continuous improvement and delivering value added services to the organization.\n\nCoach team members on issues, solutions, communications, planning and case management.\n\nKey Responsibilities\nManagement of our HR ticketing systems by responding / attending to the request in line with the agreed SLAs\nProcess enquiries and requests by applying our HR standard operating procedures in compliance with country rules\nProcess in-scope transactional tasks with regards to employee data maintenance, hierarchy position maintenance, attendance data maintenance, claims and vendor invoice verification\nMaintain effective document management for employee documents / records in an accurate and organized manner in line with local data protection legislation\nCollaborate with Pay & Rewards team on employee movements relating to but not limited to: benefit updates or changes, payroll processes, compensation cycles\nSupport Pay & Rewards team on HR audits aiming to keep integrity and accuracy\nVerify and resolve discrepancies by collecting and analyzing employee information and confirm discrepancies with Team Lead and/or HRBPs/HR Advisors\nAlert and escalate unresolved operational issues or discrepancies to Team Leads for actions and resolutions in timely manner, to ensure data discrepancies are rectified immediately\nWork in collaboration with other team members to establish and maintain a confidential and sensitive work environment, focusing on customer service by handling all colleagues’ requests in a professional manner\nMaintain high standard service mindset and good relationship with stakeholders to ensure high quality HRA services are provided consistently\nContribute to the operational process improvement activity by providing support to the Team Lead in any continuous improvement initiatives including system and functional testing work\nActively participate in internal training, knowledge sharing sessions, workshops and discussions amongst team members\nReviews records for completeness, admissibility or eligibility in accordance with regulations\nContributes to team effort by accomplishing related results as needed\nTo contribute towards the successful implementation and completion of identified projects in a lead or supporting role\nTo assist with the monitoring of effectiveness of systems, processes and policies used within the team to ensure that appropriate legislation is being complied with\nTo ensure that confidentiality and data protection requirements are maintained and adhered to\nWhere necessary, to provide back up support to other team member as and when necessary, based on business needs\nTo ensure transactions are processed according to the relevant Standing Operating Procedures and Work Instructions\nSupport the HR team with any adhoc projects (if any)\n\nKnowledge, Skills + Experience\nMinimum of 3 years of HR working experience preferably in shared service or outsourcing environment\nFamiliar working with Dayforce or any other HRMS system\nGood customer-service skills with an ability to handle multiple transactions and requests\nPreferably with experience processing outsourced HR for different countries\nExperience working in large, diverse teams\nFlexible approach to work, with the ability to challenge the status quo\nHighly meticulous\n\n#LI-KL1","description_format":"text","description_chars":3777,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"China","iso":"CN","kind":"region"},{"name":"India","iso":"IN","kind":"region"},{"name":"Japan","iso":"JP","kind":"region"},{"name":"Australia","iso":"AU","kind":"region"},{"name":"Indonesia","iso":"ID","kind":"region"},{"name":"Malaysia","iso":"MY","kind":"region"},{"name":"New Zealand","iso":"NZ","kind":"region"},{"name":"Pakistan","iso":"PK","kind":"region"},{"name":"Philippines","iso":"PH","kind":"region"},{"name":"South Korea","iso":"KR","kind":"region"},{"name":"Taiwan","iso":"TW","kind":"region"},{"name":"Thailand","iso":"TH","kind":"region"},{"name":"Vietnam","iso":"VN","kind":"region"},{"name":"American Samoa","iso":"AS","kind":"region"},{"name":"Bangladesh","iso":"BD","kind":"region"},{"name":"Bhutan","iso":"BT","kind":"region"},{"name":"Brunei Darussalam","iso":"BN","kind":"region"},{"name":"Cambodia","iso":"KH","kind":"region"},{"name":"Cook Islands","iso":"CK","kind":"region"},{"name":"East Timor","iso":"TL","kind":"region"},{"name":"Fiji","iso":"FJ","kind":"region"},{"name":"French Polynesia","iso":"PF","kind":"region"},{"name":"Guam","iso":"GU","kind":"region"},{"name":"Kiribati","iso":"KI","kind":"region"},{"name":"Laos","iso":"LA","kind":"region"},{"name":"Maldives","iso":"MV","kind":"region"},{"name":"Marshall Islands","iso":"MH","kind":"region"},{"name":"Micronesia","iso":"FM","kind":"region"},{"name":"Mongolia","iso":"MN","kind":"region"},{"name":"Nauru","iso":"NR","kind":"region"},{"name":"Nepal","iso":"NP","kind":"region"},{"name":"New Caledonia","iso":"NC","kind":"region"},{"name":"Niue","iso":"NU","kind":"region"},{"name":"Norfolk Island","iso":"NF","kind":"region"},{"name":"Northern Mariana Islands","iso":"MP","kind":"region"},{"name":"Palau","iso":"PW","kind":"region"},{"name":"Papua New Guinea","iso":"PG","kind":"region"},{"name":"Pitcairn Islands","iso":"PN","kind":"region"},{"name":"Samoa","iso":"WS","kind":"region"},{"name":"Solomon Islands","iso":"SB","kind":"region"},{"name":"Sri Lanka","iso":"LK","kind":"region"},{"name":"Tokelau","iso":"TK","kind":"region"},{"name":"Tonga","iso":"TO","kind":"region"},{"name":"Tuvalu","iso":"TV","kind":"region"},{"name":"Vanuatu","iso":"VU","kind":"region"},{"name":"Wallis and Futuna","iso":"WF","kind":"region"},{"name":"Hong Kong","iso":"HK","kind":"region"},{"name":"Singapore","iso":"SG","kind":"region"},{"name":"Macau","iso":"MO","kind":"region"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Packaging & Labeling","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-10-28T14:34:01Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":36,"reasons":["conf:1","win:early"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/hh-global-people-operations-analyst-apac","json_url":"https://alion.io/job/hh-global-people-operations-analyst-apac.json","meta":{"generated_at":"2026-11-03T09:39:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13595,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1936717},"rest":"https://alion.io/mcp/rest/get_company?id=1936717"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhh-global-people-operations-analyst-apac"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhh-global-people-operations-analyst-apac"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhh-global-people-operations-analyst-apac"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hh-global-people-operations-analyst-apac\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhh-global-people-operations-analyst-apac"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3401289}},{"tool":"search_jobs","arguments":{"company":"hhglobal.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3401289},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}