{"id":3848626,"url":"https://alion.io/job/hhaexchange-associate-customer-success-manager","title":"Associate Customer Success Manager","company":{"id":4317,"name":"HHAeXchange","domain":"hhaexchange.com","url":"https://alion.io/company/hhaexchange","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":58,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Minneapolis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-05T22:08:15Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-06T15:09:23Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.\nWe’re looking for an Associate Customer Success Manager who is eager to learn, grow, and work directly with home healthcare agencies to help improve the experience of caregivers and families.\nThis role is a great opportunity for individuals who enjoy solving complex challenges and collaborating with a talented team. Whether you're early in your career or looking to build your customer success experience, you'll gain valuable foundational skills and have opportunities to take on additional responsibility as you grow. The role works closely with cross-functional teams, providing exposure to customer success, implementation, product management, technical problem-solving, and healthcare industry expertise. Over time, it can open doors to a variety of career paths across the company. We operate from a start-up mindset, in a collaborative, customer-focused environment that values flexibility, adaptability, innovation, and continuous improvement. As part of a small but impactful team, you'll have the opportunity to contribute ideas and help deliver meaningful outcomes for our customers.\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nEssential Job Duties\nInteract directly with customer end users to help them get the most out of our home care provider software.\nCollaborate with cross-functional internal teams (Implementation, Product, Engineering, etc.) to address customer needs.\nDevelop creative solutions to customer challenges, and provide input to the product development process.\nUse gen AI tooling to increase efficiency and team outcomes.\nAnalyze data to understand key opportunities to improve business performance through key outcomes, such as customer retention and utilization of the product.\nUnderstand market trends and competitive dynamics, and their implications for our customers and business.\nOwn relationships with assigned customer accounts, driving retention and other Customer Success KPIs (Key Performance Indicators).\nIdentify customer needs, prioritize actions, and implement practical solutions across billing, compliance, scheduling, and reporting.\nCapture and prioritize customer feedback.\nPrepare concise analyses and recommendations for leadership on key customers topics and issues.\nOther Job Duties\nOther duties as assigned by supervisor or HHAeXchange leader.\nTravel Requirements\nTravel up to 10%, including overnight travel\nRequired Education, Experience, Certifications and Skills\nBachelor's degree\nProficiency in Microsoft Office (PPT, Excel, Word)\nAbility to organize and plan work independently\nAbility to work in a rapidly changing environment\nStrong verbal and written communication skills for working with operational and executive stakeholders\nEmpathy, patience, and resilience when working with customers\nAbility to manage multiple priorities with attention to detail and follow through\nProactive and detail-oriented, with exceptional service skills to help our users learn, adopt and realize the value of using our platforms effectively.\nComfort translating technical features into business outcomes that non-technical stakeholders can act on\nSelf-starter able to thrive in an independent, fast-paced environment\nCollaborative team player\nExperience with B2B SaaS or technology platforms preferred\nPrior experience in a customer-facing support role is plus","description_format":"text","description_chars":4023,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Practice Management Software","Revenue Cycle & Medical Billing"],"lifecycle":[{"event":"open","at":"2026-11-06T01:48:41Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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