{"id":2097447,"url":"https://alion.io/job/hhm-hotels-front-office-manager-2","title":"Front Office Manager","company":{"id":2400834,"name":"HHM Hotels","domain":"hhmhotels.com","url":"https://alion.io/company/hhmhotels","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cambridge, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":72000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3613},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T17:21:13Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-19T04:58:21Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Overview\nOpportunity: Front Office Manager\nManage hotel front office operations in accordance with established guest service and sustainability standards.\nYour Growth Path\nAssistant General Manager - General Manager - Area General Manager\nYour Focus\nInterview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. \nBe aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.\nMonitor all front office financial operations and ensure front office compliance with accounting controls and procedures.\nDevelop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.\nSupervise all guest services department managers.\nReview correspondence from guests and incident logs and direct staff according to information obtained.\nOversee all vendor and personnel contracts throughout the hotel.\nMonitor occupancy of guest room space to ensure most efficient use and minimize overbooking.\nCreate specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.\nPractice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.\nPerform other duties as requested by management.\nYour Background and Skills\nAssociate’s or Bachelor’s degree preferred.\n2 to 5 years hospitality related experience.\nHHM Hotels Benefits and Perks\nCompetitive wages for full time and part time opportunities\nMedical, Dental and Vision Health Insurance\nPaid Time Off\n401k Company Match\nDaily Pay\nFree Basic Life Insurance\n24/7 access to TELUS Health, a confidential work-life resource.\nTravel Discounts\nCommuter Transit and Commuter Parking Benefits\nEmployee Assistance and Wellness Program\nEducational/Professional Development\nReferral Bonus Program\nWork Environment and Context\nWork schedule varies and may include working on holidays and weekends.\nRequires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.\nWhat We Believe\nPeople Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It\nAbout Us\nHHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.","description_format":"text","description_chars":2640,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Health insurance","Life insurance","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-08T17:21:13Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.725,"p_room":0.55,"age_days":10,"expected_fill_days":9,"reasons":["conf:0","wave","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/hhm-hotels-front-office-manager-2","json_url":"https://alion.io/job/hhm-hotels-front-office-manager-2.json","meta":{"generated_at":"2026-10-19T07:45:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5064,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2400834},"rest":"https://alion.io/mcp/rest/get_company?id=2400834"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhhm-hotels-front-office-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhhm-hotels-front-office-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhhm-hotels-front-office-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hhm-hotels-front-office-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhhm-hotels-front-office-manager-2"}]}