{"id":3641485,"url":"https://alion.io/job/hhm-hotels-front-office-manager-5","title":"Front Office Manager","company":{"id":2400834,"name":"HHM Hotels","domain":"hhmhotels.com","url":"https://alion.io/company/hhmhotels","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Big Sky, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-02T21:53:53Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-12T10:43:07Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Overview\nOpportunity: Front Office Manager\nManage hotel front office operations in accordance with established guest service and sustainability standards.\nYour Growth Path\nAssistant General Manager - General Manager - Area General Manager\nYour Focus\nInterview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. \nComplete development plan for staff focusing on continual learning. \nConduct one-on-ones with team members.\nBe aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.\nMonitor all front office financial operations and ensure front office compliance with accounting controls and procedures.\nPayroll administration for department personnel.\nCreate and nurture a hotel environment that emphasizes motivation, empowerment, teamwork and a passion for providing service.\nBe readily available & approachable for all team members. \nEnsure effective departmental communication and information systems through logs, department meetings, and hotel meetings.\nDevelop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.\nSupervise all guest services department managers.\nReview correspondence from guests and incident logs and direct staff according to information obtained.\nExtend professionalism and courtesy to team members at all times.\nCelebrate and foster decisions that result in successes as well as failures.\nOversee all vendor and personnel contracts throughout the hotel.\nMonitor occupancy of guest room space to ensure most efficient use and minimize overbooking.\nCreate specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.\nPractice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.\nPerform other duties as requested by management.\nWork Environment and Context\nWork schedule varies and may include working on holidays and weekends.\nRequires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.\nEducation & Experience:\nAt least 2 to 3 years of progressive experience in a hotel or a related field required. High School diploma or equivalent required.\nCollege course work in related field preferred.\nPrevious supervisory responsibility preferred.\nRequires good communication skills, both verbal and written.\nMust possess basic computational ability and computer skills.\nAbility to maintain composure and manage stressful situations when occur.\nMust be able to work in a team environment with the employee acting as a team leader with minimal direct supervision.\nMust maintain a neat, clean and well-groomed professional appearance per Marriott standards.\nWhat We Believe\nPeople Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It\nAbout Us\nHHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.\nTo see other opportunities at this location, click here.","description_format":"text","description_chars":3416,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-11-02T21:53:53Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.794,"p_room":0.75,"age_days":9,"expected_fill_days":12,"reasons":["seen:9","win:late","comp:junior,brand"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/hhm-hotels-front-office-manager-5","json_url":"https://alion.io/job/hhm-hotels-front-office-manager-5.json","meta":{"generated_at":"2026-11-12T11:46:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24263,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2400834},"rest":"https://alion.io/mcp/rest/get_company?id=2400834"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhhm-hotels-front-office-manager-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhhm-hotels-front-office-manager-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhhm-hotels-front-office-manager-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hhm-hotels-front-office-manager-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhhm-hotels-front-office-manager-5"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3641485}},{"tool":"search_jobs","arguments":{"company":"hhmhotels.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3641485},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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