{"id":3588952,"url":"https://alion.io/job/hhm-hotels-guest-service-supervisor","title":"Guest Service Supervisor","company":{"id":2400834,"name":"HHM Hotels","domain":"hhmhotels.com","url":"https://alion.io/company/hhmhotels","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Orlando, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":62000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":7889},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-01T15:55:05Z","employer_posted_date":"2026-11-01","last_verified_at":"2026-11-02T12:28:37Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\nOpportunity: Guest Service Supervisor\nSupervise front desk staff ensuring brand/hotel guest and sustainability standards are met.\nPotential Career Path\nFront Desk Manager - Assistant General Manager or Sales Manager - General Manager or Director of Sales\nEssential Job Functions\nInterview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. \nSupervise front office associates to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.\nBe aware of and communicate guest service scores to drive improvement and higher guest satisfaction. \nReview trip advisor reports and respond to guest issues and concerns. \nAdhere to corporate or departmental policies, procedures, and service standards in conjunction with management.\nDiscuss job performance problems with employees to identify causes and issues and to work on resolving problems.\nTrain or instruct employees in job duties or company policies or arrange for training to be provided.\nDevelop work schedules according to budgets and workloads.\nMonitor inventory levels and requisition or purchase supplies as needed.\nFollow sustainability guidelines and practices related to HHM’s EarthView program.\nPractice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.\nCross-train in all areas at the front office to assist guests.\nPerform other duties as requested by management.\nPosition Requirements\nHigh School diploma or equivalent preferred.\n2 years previous front desk experience required.\nPrevious supervisory responsibility preferred.\nHHM Hotels Benefits and Perks\nCompetitive wages for full time and part time opportunities\nMedical, Dental and Vision Health Insurance\nPaid Time Off\n401k Company Match\nDaily Pay\nFree Basic Life Insurance\n24/7 access to TELUS Health, a confidential work-life resource.\nTravel Discounts\nCommuter Transit and Commuter Parking Benefits\nEmployee Assistance and Wellness Program\nEducational/Professional Development\nReferral Bonus Program\nWork Environment and Context\nWork schedule varies and may include working on holidays, and weekends.\nRequires standing for extended periods, walking, pushing, lifting up to 25-50 pounds, bending and reaching; climb or balance; stoop, kneel, or crouch.\nWhat We Believe\nPeople Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It\nAbout Us\nHHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.\nTo see other opportunities at this location, click here.","description_format":"text","description_chars":2878,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Health insurance","Life insurance","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-11-01T15:55:05Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":10,"reasons":["conf:2","win:early","comp:junior,brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/hhm-hotels-guest-service-supervisor","json_url":"https://alion.io/job/hhm-hotels-guest-service-supervisor.json","meta":{"generated_at":"2026-11-02T14:41:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20366,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2400834},"rest":"https://alion.io/mcp/rest/get_company?id=2400834"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhhm-hotels-guest-service-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhhm-hotels-guest-service-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhhm-hotels-guest-service-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hhm-hotels-guest-service-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhhm-hotels-guest-service-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3588952}},{"tool":"search_jobs","arguments":{"company":"hhmhotels.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3588952},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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