{"id":1714179,"url":"https://alion.io/job/hhm-hotels-information-technology-manager","title":"Information Technology Manager","company":{"id":2400834,"name":"HHM Hotels","domain":"hhmhotels.com","url":"https://alion.io/company/hhmhotels","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":81000,"max_usd":193000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2287},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T18:16:40Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-13T22:57:41Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Overview\nOpportunity: IT Manager\nABOUT BOSTON HARBOR\nA social hub of activity, where paths converge for locals and guests from afar, Boston Harbor Hotel’s 60-foot archway welcomes travelers to a hospitality experience unlike any other. Nestled on beautiful harbor waters, the Forbes Five-Star & AAA Five Diamond urban resort pairs timeless beauty and modern elegance with a hint of magic. Comfort and elegance reimagined; the rooms are crafted for the modern traveler who appreciates thoughtfulness and intentionality in design. Discover iconic with sweeping views, world-class dining, 20,000 square feet of meeting and event space, and 34-slip marina. Come, capture the light at Boston Harbor.\nJOB SUMMARY\nAs the Information Technology (IT) Manager, you will be responsible for overseeing all aspects of technology infrastructure, systems, and operations within our luxury hotel. Your role will be pivotal in ensuring the smooth and efficient functioning of our hotel's IT infrastructure, as well as driving technological innovation to enhance the guest experience. You will work closely with other departments to align technology strategies with the overall business objectives of the hotel.\nKEY RESPONSIBILITIES\nCoordinate daily IT operations and prioritize service requests to support the needs of hotel associates and guests.\nServe as the primary point of contact for department leaders regarding technology requests, service concerns, and system-related operational needs.\nManage and troubleshoot hotel technology, including networks, servers, databases, telephone systems, workstations, and related equipment; engage in specialized support when needed.\nMonitor system availability and performance, investigate service disruptions, and coordinate timely resolution with internal stakeholders and external providers.\nCoordinate installation, configuration, maintenance, and integration of hotel systems, including property management, point-of-sale, guest service, and revenue management platforms.\nPlan and coordinate technology projects and system upgrades, including schedules, vendor activities, testing, communications, associate guidance, and post-implementation follow-up.\nMaintain and administer IT procedures for system access, cybersecurity, data protection, backups, and business continuity; promptly escalate significant risks or incidents.\nManage relationships with external IT vendors and service providers, coordinate service calls, monitor service quality, and follow up on outstanding deliverables.\nAssist in preparing and monitoring the IT operating and capital budgets, track expenditures, review invoices, and identify cost-effective solutions.\nMaintain accurate inventories and records for hardware, software, licenses, system configurations, service requests, and technology procedures.\nIdentify recurring issues, operational technology needs, and opportunities for improvement; develop recommendations and present them to hotel leadership.\nCoordinate technology training, instructions, and communications to help associates use hotel systems effectively and consistently.\nHelp maintain 24-hour technology coverage by coordinating escalation processes, onsite response, and third-party support as required.\nKeep informed of relevant technology developments and evaluate practical applications that may improve hotel efficiency, service, or security.\nQUALIFICATIONS\nAssociate or bachelor’s degree in information technology, computer science, or a related field, or equivalent relevant experience.\nAt least three (3) to five (5) years of progressive IT experience; hospitality or hotel technology experience preferred.\nPractical knowledge of hotel technology systems, including property management, point-of-sale, guest service, and related applications.\nStrong working knowledge of IT infrastructure, end-user support, cybersecurity practices, data privacy, and backup procedures.\nAbility to independently organize priorities, coordinate projects and vendors, exercise sound judgment, and follow issues through to resolution.\nStrong customer service, communication, and relationship-building skills, with the ability to work effectively with associates, department leaders, and outside providers.\nEffective analytical and problem-solving skills, including the ability to explain technical information to non-technical users.\nFlexible scheduling is required, including availability of responding to operational needs outside standard business hours when necessary.\nMust be able to lift to 30 lbs. on a regular and continuous basis.\nAbility to communicate effectively in English; a second language is desirable.\nJoin Boston Harbor Hotel as IT Manager and take ownership of the technology services that support exceptional hospitality. In this role, you will coordinate daily IT needs, work closely with hotel departments and service partners, and help ensure reliable technology for guests and associates.\nThe Boston Harbor Hotel is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, Color, national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law. \nAbout Us\nHHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.","description_format":"text","description_chars":5633,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-02T18:16:40Z"}],"visa":[],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.688,"p_room":0.55,"age_days":10,"expected_fill_days":7,"reasons":["conf:1","velocity","win:tail","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/hhm-hotels-information-technology-manager","json_url":"https://alion.io/job/hhm-hotels-information-technology-manager.json","meta":{"generated_at":"2026-10-14T01:52:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2768,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2400834},"rest":"https://alion.io/mcp/rest/get_company?id=2400834"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhhm-hotels-information-technology-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhhm-hotels-information-technology-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhhm-hotels-information-technology-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hhm-hotels-information-technology-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhhm-hotels-information-technology-manager"}]}