{"id":1714192,"url":"https://alion.io/job/hhm-hotels-it-support-specialist","title":"IT Support Specialist","company":{"id":2400834,"name":"HHM Hotels","domain":"hhmhotels.com","url":"https://alion.io/company/hhmhotels","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":9,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Camp Hill, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":86000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":552},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T18:16:40Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-21T05:31:28Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"Overview\nOpportunity: IT Support Specialist\nProvide technical support via remote control, telephone, and desk-side support. Manage incoming technical issues and service requests via our ticketing system, contribute to technical knowledge base, and work with department managers to support projects and operational needs.\nYour Growth Path\nIT Support Analyst - IT Senior Support Analyst - IT Support Manager\nYour Focus\nProvide timely, courteous, and efficient customer service to internal and external users via telephone, remote control, and desk-side support.\nTrack issues and requests in helpdesk software and communicate system issues to department managers.\nPerform installation of new computer systems, peripherals, software, and network equipment.\nTroubleshooting of systems, software, and networks including endpoints/servers, operating systems, standard and hospitality specific software, VOIP phone service, and networking connectivity/equipment.\nComply with standards of service established by IT to ensure quality customer service.\nBe available to work outside of an established schedule as needed to meet critical deadlines.\nActively participate in special projects as assigned.\nAble to participate in 24/7 manager on duty emergency technical support program.\nFollow sustainability guidelines and practices.\nPractice safe work habits.\nPerform other duties as requested by management.\nYour Background and Skills\nAssociate’s degree or equivalent experience.\n1+ years professional or intern IT experience.\nA positive attitude and eagerness to learn.\nStrong technical skills in troubleshooting networks, systems, and software issues.\nSelf-directed with superior customer service skills.\nAble to prioritize and resolve issues based on severity and necessity.\nAble to expertly manage and prioritize multiple technical issues and projects simultaneously.\nCritical thinking and problem resolution skills with the ability to contribute to continuous process improvement and refinement.\nHHM Hotels Benefits and Perks\nMedical, Dental and Vision Health Insurance\nPaid Time Off\n401k Company Match\nFree Basic Life Insurance\n24/7 access to TELUS Health, a confidential work-life resource.\nTravel Discounts\nWork Environment and Context\nRequired to sit for extended periods, lift up to 50 pounds, bend, reach, use hands and fingers to operate keyboard.\nWork schedule varies and may include extended work hours and work on evenings and weekends.\nWhat We Believe\nPeople Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It\nAbout Us\nHHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.\nTo see other opportunities at this location, click here.","description_format":"text","description_chars":2936,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Health insurance","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-02T18:16:40Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.457,"p_room":0.35,"age_days":18,"expected_fill_days":9,"reasons":["conf:0","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/hhm-hotels-it-support-specialist","json_url":"https://alion.io/job/hhm-hotels-it-support-specialist.json","meta":{"generated_at":"2026-10-21T07:15:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10266,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2400834},"rest":"https://alion.io/mcp/rest/get_company?id=2400834"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhhm-hotels-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhhm-hotels-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhhm-hotels-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hhm-hotels-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhhm-hotels-it-support-specialist"}]}