{"id":1336189,"url":"https://alion.io/job/hhmhotels-guest-service-agent-46","title":"Guest Service Agent","company":{"id":2400834,"name":"HHM Hotels","domain":"hhmhotels.com","url":"https://alion.io/company/hhmhotels","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Huntsville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":62000,"period":"year","method":"role_country_seniority_unknown","sample_n":3022},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-27T14:10:21Z","employer_posted_date":"2026-09-27","last_verified_at":"2026-11-03T16:24:33Z","board_verified":true,"closed_at":null,"days_open":37,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":37},"description":"Overview\nOpportunity: Guest Service Agent\nGreet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.\nYour Growth Path\nFront Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager\nYour Focus\nImmediately greet guests and offer to assist with their needs.\nRegister and assign guests to hotel rooms.\nEstablish methods of payment and verify credit.\nMake and confirm reservations.\nCompute bills, collect payments, and make change for guests.\nTransmit and receive messages, using telephones or the PMS system.\nRespond to guest requests in a timely manner.\nReceive and resolve guest complaints, elevating to supervisor if necessary. \nSecure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.\nPerform bookkeeping activities, such as balancing accounts and conducting audits.\nBe aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. \nPractice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.\nAssist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.\nEnsure overall guest satisfaction.\nPerform other duties as requested by management.\nYour Background and Skill\nHigh School diploma or equivalent preferred.\nPrevious customer service experience or equivalent training required.\nKnowledge of PMS systems preferred.\nHHM Hotels Benefits and Perks\nCompetitive wages for full time and part time opportunities\nMedical, Dental and Vision Health Insurance\nPaid Time Off\n401k Company Match\nDaily Pay\nFree Basic Life Insurance\n24/7 access to TELUS Health, a confidential work-life resource.\nTravel Discounts\nCommuter Transit and Commuter Parking Benefits\nEmployee Assistance and Wellness Program\nEducational/Professional Development\nReferral Bonus Program\nWork Environment and Context\nWork schedule varies and may include working on holidays, weekends and alternate shifts.\nRequires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.\nWhat We Believe\nPeople Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It\nAbout Us\nHHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.\nTo see other opportunities at this location, click here.","description_format":"text","description_chars":2665,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Health insurance","Life insurance","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Design & Creative","Media & Entertainment","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-09-27T14:10:21Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.235,"p_room":0.35,"age_days":36,"expected_fill_days":10,"reasons":["conf:3","wave","win:tail","comp:brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/hhmhotels-guest-service-agent-46","json_url":"https://alion.io/job/hhmhotels-guest-service-agent-46.json","meta":{"generated_at":"2026-11-03T17:49:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24826,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2400834},"rest":"https://alion.io/mcp/rest/get_company?id=2400834"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhhmhotels-guest-service-agent-46"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhhmhotels-guest-service-agent-46"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhhmhotels-guest-service-agent-46"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hhmhotels-guest-service-agent-46\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhhmhotels-guest-service-agent-46"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1336189}},{"tool":"search_jobs","arguments":{"company":"hhmhotels.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1336189},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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