{"id":3235740,"url":"https://alion.io/job/hi-mami-customer-service-manager","title":"Customer Service Manager","company":{"id":4430253,"name":"Hi Mami","domain":"hi-mami.com","url":"https://alion.io/company/hi-mami","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tel Aviv, Israel"],"countries":["IL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":69000,"period":"year","method":null,"sample_n":35458},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-25T09:31:03Z","employer_posted_date":"2026-10-25","last_verified_at":"2026-11-10T11:36:29Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Description\nWe're looking for an experienced Customer Service Manager to join Mami and take ownership of the customer service team.\nYou will be responsible for managing and professionally leading our outsourced customer service center, building and improving service processes, setting service standards and KPIs, and ensuring a high and consistent level of service across the customer journey.\nThis is a hands-on role with broad responsibility, ideal for someone who understands customer service deeply, is comfortable working with multiple stakeholders and external vendors, and knows how to build practical processes and solutions in a fast-paced, marketing-driven environment.\nRamat HaHayal, Tel Aviv\nFull-time position with an on-site work model\nWhat you'll do\nTake ownership of Mami's customer service team, manage, monitor and professionally lead an outsourced customer service center\nBuild, implement and improve service processes, procedures, quality controls and KPIs\nOwn service targets and ensure fast response times and agreed SLAs\nAdapt the service operation to a high volume of campaigns, marketing initiatives and ongoing content activity\nWork closely with Credit, Loyalty Programs, Marketing, Digital, Operations, Technology and external vendors\nBuild and implement knowledge management solutions to improve service quality, consistency and response times\nImplement advanced AI tools to improve customer experience and streamline service operations\nIdentify pain points, gaps and opportunities for improvement, and drive practical solutions\nRequirements\nProven experience managing customer service centers, customer service operations and/or customer experience\nExperience in customer service within consumer clubs, loyalty programs and/or credit card companies\nExperience working with an outsourced customer service center or external service provider\nExperience building service processes, procedures, KPIs and quality controls\nHands-on experience implementing and working with advanced AI tools\nStrong analytical, organizational and problem-solving skills\nAbility to work in a fast-paced environment with multiple stakeholders and priorities\nStrong customer service orientation and high service standards\nExcellent communication and interpersonal skills, with strong attention to detail and the ability to see the bigger picture\nExperience with knowledge management systems - advantage\nAbout Mami\nMami is a fast-growing B2C commerce startup built on community, trust, and authentic connection. What started as Maayan Adam’s creator-led store has become a leading consumer brand with over 400,000 active users. Now, Mami is evolving into a tech-driven platform empowering creators and communities to build their own personalized shopping experiences, redefining how people connect, create, and shop online.","description_format":"text","description_chars":2825,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-25T11:25:17Z"}],"visa":[],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.788,"p_room":0.9,"age_days":15,"expected_fill_days":25,"reasons":["conf:0","win:mid"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/hi-mami-customer-service-manager","json_url":"https://alion.io/job/hi-mami-customer-service-manager.json","meta":{"generated_at":"2026-11-10T15:36:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1891,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4430253},"rest":"https://alion.io/mcp/rest/get_company?id=4430253"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhi-mami-customer-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhi-mami-customer-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhi-mami-customer-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hi-mami-customer-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhi-mami-customer-service-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3235740}},{"tool":"search_jobs","arguments":{"company":"hi-mami.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3235740},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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