{"id":1403294,"url":"https://alion.io/job/hi-usa-guest-services-associate-front-desk-full-time","title":"Guest Services Associate | Front Desk | Full Time","company":{"id":1835455,"name":"HI USA","domain":"hiusa.org","url":"https://alion.io/company/hiusa","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New Orleans, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":13,"max":14,"currency":"USD","period":"hour","gross":null,"usd_annual":28000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-08-21T16:42:00Z","employer_posted_date":"2026-08-21","last_verified_at":"2026-11-02T16:04:31Z","board_verified":true,"closed_at":null,"days_open":73,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":73},"description":"Join Our Team as a Guest ServiceAssociate at HI USA New Orleans Hostel!\nWould you love to interact with travelers from all around the world and welcome them to your city? Join Hostelling International USA at our vibrant New Orleans hostel, locatedin the heart of the city. We are currently accepting applications for a full time Guest Service Associate who will play a crucial role in creating a welcoming atmosphere while ensuring the reception desk runs smoothly, efficiently, and inaccordance withhostel policy.\nPosition Details:\nPay: $14.00\nShifts: Flexible availability to work a combination of AM and PM shifts required\nType: Full-time, benefit-eligible\nBenefits: Medical, dental, vision, disability, vacation, sick leave, 403b with company match, and more (New Hire waiting periods apply).\nPerks:\n- Free stays at other HI USA hostels (subject to availability)\n- Discounts on hundreds of brands\n- On-the-job training\n- Opportunities for growth within HI USA\n- Friendly and inclusive work environment\nResponsibilities:\n-Welcome, register, orient, and supervise guests, providing group orientations with cultural sensitivity\n-Handle individual and group reservationsvia telephone, email, or online\n-Conduct hostel tours and gather guestfeedback\n-Follow procedures to ensure the securityand safety of the hostel, guests, and staff\n-Maintainshift reports,logs, and daily paperwork, including overnight fees, sales, and rentals\n-Perform various tasks including laundry,cleaning, bookkeeping, and food preparation\n-Provide information on HI memberships, the hostel, and local area to guests\n-Promote HI USA's mission: “To help all, especially the young, gain a greaterunderstanding of the world and its people, through Hostelling\"\n-Positively represent HI USA to guests,callers, and local officials\n-Provide overnight, on-call assistancefor emergencies\n-Perform other duties as assigned by management\nSkills/Qualifications:\n-High school diploma or GED\n-Preferred: Customer service experience, Hostellingexperience, and the ability to speak a second language\n-Excellent communication skills and ability to handle cash accurately\n-Enjoy working with the public; able to calmly andprofessionally handle conflicts, guest issues,or emergencies\n-Ability to multi-task in a fast-paced environment and work independently or aspart of a team\n-Computer literacy (WINXP, MS Word, Excel, Outlook)\n-Willingness to work evenings, weekends,and holidays as required\n-Preferred: First aid and CPRcertification (training can be provided)\nPhysical Requirements:\n- Regularly required to sit, use hands and arms\n- Frequently required to stand, walk, talk, and hear\n- Occasionally required to climb or balance\n- Must be able to lift and move up to 50 pounds\n- Specific vision abilities required: close, peripheral, color vision, depth perception, and the ability to adjust focus\n- Noise level in the work environment is usually moderate\nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nWe Make a Difference!\nAt HI USA, we celebrate diversity and welcome individuals of all backgrounds. As a nonprofit organization, we help people, especially the young, travel on a budget to foster a greater understanding of the world and its people through affordable travel opportunities. If you're passionate about hospitality and creating memorable experiences, apply today to join our team.\nWant to see what a day in the lifeatHI USA looks like? Follow us onTikTok !","description_format":"text","description_chars":3498,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Health Care","Nonprofits & Foundations"],"lifecycle":[{"event":"open","at":"2026-09-28T16:49:48Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.377,"p_room":0.28,"age_days":72,"expected_fill_days":28,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":28000,"is_top_pay":false},"html_url":"https://alion.io/job/hi-usa-guest-services-associate-front-desk-full-time","json_url":"https://alion.io/job/hi-usa-guest-services-associate-front-desk-full-time.json","meta":{"generated_at":"2026-11-02T18:43:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26265,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1835455},"rest":"https://alion.io/mcp/rest/get_company?id=1835455"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhi-usa-guest-services-associate-front-desk-full-time"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhi-usa-guest-services-associate-front-desk-full-time"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhi-usa-guest-services-associate-front-desk-full-time"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hi-usa-guest-services-associate-front-desk-full-time\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhi-usa-guest-services-associate-front-desk-full-time"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1403294}},{"tool":"search_jobs","arguments":{"company":"hiusa.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1403294},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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