{"id":2303933,"url":"https://alion.io/job/hiab-country-it-coordinator","title":"Country IT Coordinator","company":{"id":176899,"name":"Hiab","domain":"hiab.com","url":"https://alion.io/company/hiab","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South Korea"],"countries":["KR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":122000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":643},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-22T00:00:00Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-15T00:56:24Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work - we believe in making a difference for our customers to building a better tomorrow.\nSay Hi! to your next challenge - explore the opportunity and apply below!\nYour mission\nAs part of Hiab’s strategic commitment to have dedicated local IT support for our most critical locations, this role delivers essential on-site IT support while also being part of our insourced IT Service Desk for the APAC region. Operating as a hybrid On-Site Support Specialist and Service Desk Expert, you will resolve complex desktop and infrastructure issues, work on tickets in the Service Desk, bridge the gap between local operations and global IT teams, and ensure a high end-user experience.\nThis position is based in Chungbuk, South Korea, but delivers support for all our end-users across the APAC region.\nKey responsibilities\nWorking hybrid as a local IT person and a Service Desk Expert providing L1-L3 end-user support, providing hands & feet support, collaborating with other Service Desk Experts, Country IT coordinators, infrastructure leads, and application teams\nLead service restoration efforts for all incident types, including initial communication and coordination during Major Incidents\nResponsible for tracking and resolving incidents, requests, and tasks in our ITSM environment, ServiceNow\nEnsuring that our Knowledge Base is kept up-to-date. Proposing improvements and enhancements based on experience and feedback from end users\nMaintain CMDB Data and required documentation on infrastructure for the locations of your responsibilities. Transfer knowledge and know-how from business application owners to global documentation and CMDB, working actively on the projects for CMDB improvements\nConduct trend analysis to detect recurring issues and perform thorough Root Cause Analysis (RCA) to eliminate systemic defects\nResponsible for aligning business needs with the vendors selected by HIAB, following our Technical Standard, Security Policies, ITIL best practices, and global processes\nReview and approve Standard Changes and provide critical technical impact assessments for the Change Advisory Board (CAB)\nServe as the \"Source of Truth\" steward by authoring and maintaining high-quality Knowledge Base articles to promote Tier 1 resolution and self-service capabilities \nParticipation as a technical specialist in global and regional projects like service deployments, office moves, and acquisitions and divestment activities. This may require occasional travel\nParticipation in agreed governance meetings to represent your responsibility areas\nLocal invoice reviewer. Peripheral procurement, workstations and other IT equipment\nTelephony, VoIP and mobile device support including device procurement, subscription management and managing the life cycle of the contract with the mobile phone company provider (renewal and negotiations) with approval of the local business manager and line manager.\nWhat we are looking for\nMinimum 5 years of experience in technical IT support roles\nKnowledge in Windows desktop computing (macOS is an advantage), Microsoft server and server infrastructure management and ITIL framework knowledge\n\nKnowledge in tablets, mobile phones and telephony (fixed and VoIP), as well as in network infrastructure management\n\nTeam player with technical IT knowledge and willingness to learn more\n\nBe able to deeply understand users' needs and be able to communicate with different stakeholders. Having experience of working in a global organization is preferred.\n\nAvailable to work outside regular working hours when commonly agreed (according to local legislation)\n\nExpress yourself fluently in English and Korean, verbally and in writing.\n\nWhat we offer\nAs a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment.\nReady to apply?\nClick on the apply button below to send in your application. Applications will be reviewed on a rolling basis.\nWe Are Hiab \nHiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.\n www.hiabgroup.com","description_format":"text","description_chars":4572,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Korean","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"South Korea","iso":"KR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-11T22:04:44Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.717,"p_room":0.75,"age_days":22,"expected_fill_days":28,"reasons":["conf:5","win:late"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/hiab-country-it-coordinator","json_url":"https://alion.io/job/hiab-country-it-coordinator.json","meta":{"generated_at":"2026-10-15T01:15:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1565,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":176899},"rest":"https://alion.io/mcp/rest/get_company?id=176899"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhiab-country-it-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhiab-country-it-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhiab-country-it-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hiab-country-it-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhiab-country-it-coordinator"}]}