{"id":2303924,"url":"https://alion.io/job/hiab-customer-service-coordinator","title":"Customer Service Coordinator","company":{"id":176899,"name":"Hiab","domain":"hiab.com","url":"https://alion.io/company/hiab","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Ellesmere, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":53000,"period":"year","method":"role_country_seniority_unknown","sample_n":335},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-26T02:00:00Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-10-13T20:51:59Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work - we believe in making a difference for our customers to building a better tomorrow.\nSay Hi! to your next challenge - explore the opportunity and apply below!\nYour mission\nCustomer Service Coordinator is responsible for optimising the service scheduling and managing work orders by balancing customer requirements, technician availability, and operational constraints. He/she delivers a consistently high level of proactive customer service and ensures efficient workforce utilisation through effective planning, while adapting quickly to unexpected issues. Customer Service Coordinator also communicates the value of Hiab’s service offerings during customer interactions to drive service adoption and increase service sales.\nThis position is based in Ellesmere, UK and is on a hybrid working model.\nKey responsibilities\nCommunicate proactively and professionally with customers to understand their needs, identify potential issues, and ensure timely resolution\nCollaborate closely with internal colleagues, Hiab’s service center/field service teams, and external service partners to enable streamlined planning and delivery in line with agreed service lead times and quality standards\nSchedule and plan service activities to ensure efficient and timely service delivery, with a strong understanding of different service tasks and their impact on time requirements, competencies, and preparation needs\nCreate, assign, monitor, and close work orders, ensuring all relevant and accurate information is recorded in the system\nManage unexpected issues and respond to emergencies by effectively prioritising, reallocating, and adjusting tasks or resources as required.\nSupport service preparation through effective spare parts planning and coordination of required orders \nPrepare, issue, and actively follow up quotes, estimates, and invoices for chargeable service work\nEnsure high quality and timely customer reporting of completed service activities, in collaboration with service technicians\nEnsure timely invoicing of completed chargeable service work and support the reduction of WIP\nDrive lifecycle activation to support business growth and customer retention by communicating the value of Hiab’s services during customer interactions, following up on lifecycle opportunities, and promoting and offering ProCare solutions.\nWhat we are looking for\nStrong customer orientation and professionalism\nAbility work individually and as part of a team \nAbility to manage multiple priorities and remain focused in fast paced environment\nAbility to communicate the value of services to customers during service interactions\nCollaborative way of working with cross functional teams\nExcellent written and verbal communication skills. \nGood level of IT skills (SAP, Salerforce) and capability to learn new systems and tools \nWhat we offer\nWe offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally, gain insights into worldwide supply chains and build your corporate network.\nReady to apply?\nClick on the apply button below to send in your application in English. Applications will be reviewed on a rolling basis.\nPlease note that the process for this position is coordinated by our Recruitment team part of Hiab Business Services based in Bulgaria.\nWe Are Hiab \nHiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.\n www.hiabgroup.com","description_format":"text","description_chars":3858,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"},{"name":"Bulgaria","iso":"BG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-11T22:04:44Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-13T06:20:30+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":48,"band":"ok","label":"Likely open","p_open":1,"p_active":0.645,"p_room":0.75,"age_days":17,"expected_fill_days":20,"reasons":["conf:2","win:late"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/hiab-customer-service-coordinator","json_url":"https://alion.io/job/hiab-customer-service-coordinator.json","meta":{"generated_at":"2026-10-13T22:00:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33628,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":176899},"rest":"https://alion.io/mcp/rest/get_company?id=176899"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhiab-customer-service-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhiab-customer-service-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhiab-customer-service-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hiab-customer-service-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhiab-customer-service-coordinator"}]}