{"id":2578452,"url":"https://alion.io/job/hiab-product-support-engineer-technical-trainer","title":"Product Support Engineer & Technical Trainer","company":{"id":176899,"name":"Hiab","domain":"hiab.com","url":"https://alion.io/company/hiab","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Education","role_family":"Education","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":45000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-13T00:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-23T19:23:53Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work - we believe in making a difference for our customers to building a better tomorrow.\nSay Hi! to your next challenge - explore the opportunity and apply below!\nYour mission\nThe Product Support Engineer & Technical Trainer is a key dual-capability position dedicated to strengthening regional technical expertise and service professionalism across the APAC region. The role serves as the central technical authority for troubleshooting complex load-handling equipment issues, while driving strategic Train-the-Trainer (TTT) and technical education programs to minimise downtime and maximise services standards. You will be responsible for supporting operations and delivery across the APAC region, including but not limited to: Singapore, China, Indonesia, Thailand, Vietnam, Laos, India, Philippines, Japan, South Korea, Australia, New Zealand, Malaysia, Hong Kong, Taiwan and Sri Lanka.\nKey responsibilities\nTechnical & Field Product Support\nTechnical Point of Contact: Act as the primary regional expert for on-site and remote technical support, technical investigations, field tests, and complex practical problem-solving\nHelp Desk Management: Manage and maintain the Hiab C-Case online support help desk, ensuring timely, accurate, and structured resolution of support tickets\nDowntime Mitigation: Propose, evaluate, and decide on temporary field solutions to immediately limit equipment downtime and reduce breakdown costs for customers\nField Service Support: Carry out field service missions and technical investigations across regional sites when required\nTechnical Training & Regional Enablement\n Needs Analysis: Conduct comprehensive skill gap and training needs analysis across APAC Hiab Customer Service Centres (CSCs) and Hiab Importer Networks\n Train-the-Trainer (TTT): Oversee, systematically roll out, and deliver the TTT program to nominated trainers in each CSC and Importer’s organisation to build strong regional independence\nCurriculum Development: Collaborate closely with the APAC Product Support Manager and Technical Support Specialists to design short- and long-term training plans covering Hydraulics, Electronics, Installation, and Control Systems\n Training Delivery: Conduct high-quality online and face-to-face (F2F) technical training sessions for internal teams, importers, installation partners, and key end-users\nSystems Adoption: Serve as an expert on Hiab systems and tools, promoting full adoption and maximum utilisation across the regional network.\nWhat we are looking for\nDiploma in Mechanical, Electrical, or Mechatronics Engineering (or equivalent technical qualification)\nMinimum 3 years of hands-on experience in technical product support, field service, or technical training within heavy machinery, load handling, or mechanical industries\nProven experience in electrical and hydraulic systems (basic hydraulic knowledge is essential; crane/control system knowledge is strongly preferred)\nAccredited trainer status in load handling or a comparable industrial sector is highly advantageous\nProficient with Microsoft Office, Learning Management Systems (LMS), Adobe tools, and digital support software\nStrong service orientation, exceptional interpersonal and communication skills, with a track record of building trust with customers and partners\nInterest and skill in structured problem-solving, quality methodology, and factual, data-driven communication\nProactive, result-oriented, independent, strategic thinker, and collaborative team player eager to share knowledge\nValid Class 3 driving license preferred\nFluent in spoken and written English. Proficiency in Chinese (Mandarin) or other Asian languages is advantageous.\nWhat we offer\nAs a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment.\nReady to apply?\nClick on the apply button below to send in your application in English. Applications will be reviewed on a rolling basis.\nPlease note that the process for this position is coordinated by our Recruitment team part of Hiab Business Services based in Bulgaria.\nWe Are Hiab \nHiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.\n www.hiabgroup.com","description_format":"text","description_chars":4719,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Chinese","level":"Advanced (C1)","optional":true},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Bulgaria","iso":"BG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T00:56:24Z"}],"visa":[],"liveness":{"score":79,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.882,"p_room":0.9,"age_days":10,"expected_fill_days":22,"reasons":["conf:2","velocity","win:mid"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/hiab-product-support-engineer-technical-trainer","json_url":"https://alion.io/job/hiab-product-support-engineer-technical-trainer.json","meta":{"generated_at":"2026-10-23T22:09:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4740,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":176899},"rest":"https://alion.io/mcp/rest/get_company?id=176899"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhiab-product-support-engineer-technical-trainer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhiab-product-support-engineer-technical-trainer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhiab-product-support-engineer-technical-trainer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hiab-product-support-engineer-technical-trainer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhiab-product-support-engineer-technical-trainer"}]}