{"id":2303962,"url":"https://alion.io/job/hiab-technical-support-specialist","title":"Technical Support Specialist","company":{"id":176899,"name":"Hiab","domain":"hiab.com","url":"https://alion.io/company/hiab","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Perrysburg, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-15T02:00:00Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-10-14T01:16:50Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work - we believe in making a difference for our customers to building a better tomorrow.\nSay Hi! to your next challenge - explore the opportunity and apply below!\nOur benefits include\nComprehensive benefit package including: health, vision, dental, company-paid & voluntary life insurance upon first day of employment\n401k program with 6% company match\nPersonal time off and company-paid holidays\nOpportunities for career growth and competitive salary commensurate with experience\nTuition reimbursement for job-related continued education\nReferral Program\nYou may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business\nYour mission\nTo support the product lines by coordinating solutions for the Hiab service and sales teams, warranty department, approved dealers, third party service providers, and customers. Act as a communication gateway to the factory for service solutions and design improvements.\nKey responsibilities\nTechnical support within the loader cranes business (cranes, TMFL, accessories, and installations), including practical problem solving, field tests, technical investigations, propose and evaluate temporary field solutions etc. to limit product down time\nReport product concerns and improvements within the C-Case portal\nReduce warranty spend by understanding the “why” of failures and proposing improvements as necessary\nBi-weekly summary of key activity and recommended follow up\nEnsuring positive experience from support requests\nWhat we are looking for\nHigh School diploma or equivalent required\nTechnical degree within engineering, communication or quality field; or several years of experience in a similar position\nExtensive knowledge of HIAB products, including control systems, hydraulics and electronics, as well as how the cranes integrate into the truck chassis\nExperience using C-Office platform\nProficient in use of computers, email, Microsoft Office Suite (and similar programs), and web-based applications\nMust work well in a team environment\nUS travel as required\nWhat we offer\nAs a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment.\nReady to apply?\nIf you are excited about this opportunity, please submit your Resume/CV today for consideration!\nHIAB USA is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic. All employment decisions, including recruitment, hiring, and training, are based on merit, qualifications, and business needs.\nWe Are Hiab \nHiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.\n www.hiabgroup.com","description_format":"text","description_chars":3387,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-11T22:04:44Z"}],"visa":[],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.562,"p_room":0.45,"age_days":29,"expected_fill_days":19,"reasons":["conf:5","win:tail"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/hiab-technical-support-specialist","json_url":"https://alion.io/job/hiab-technical-support-specialist.json","meta":{"generated_at":"2026-10-14T07:08:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8430,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":176899},"rest":"https://alion.io/mcp/rest/get_company?id=176899"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhiab-technical-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhiab-technical-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhiab-technical-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hiab-technical-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhiab-technical-support-specialist"}]}