{"id":2119332,"url":"https://alion.io/job/hibob-customer-success-solution-architect-2","title":"Customer Success Solution Architect","company":{"id":49158,"name":"HiBob","domain":"hibob.com","url":"https://alion.io/company/hibob","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HiBob","truth_index":{"grade":"B","score":75,"open_postings":9,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Solutions","role_family":"Solutions","seniority":"staff","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":97000,"max_usd":172000,"period":"year","method":"role_seniority_country_cell","sample_n":53},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-25T19:17:53Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-26T11:52:17Z","board_verified":true,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":30},"description":"About UsHiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 4000 midsize and multinational companies.\nOur HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively.\nCome and be you with us\nBeing a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.\nHiBob is seeking an experienced Payroll Solution Architect (Payroll CSA) to join our Customer Success Solutions Architect team. In this pivotal role, you’ll develop a deep expertise in HiBob’s UK Payroll module- serving as a bridge between customer needs, product vision, and scalable business outcomes.\nAs a Payroll CSA, you’ll be a trusted advisor and strategic partner to both our clients and internal teams. You’ll collaborate closely with Product, Customer Success, and R&D to ensure the UK Payroll roadmap addresses real customer challenges, drives adoption, and delivers long-term value. Your proactive engagement and consultative approach will help clients unlock the full potential of UKP, mitigate risk, and ensure organisational agility.\nYou’ll lead client conversations on UKP best practices, scenario planning, process optimisation, and headcount management- championing the Voice of the Customer and shaping product direction. By partnering with champions across HiBob, you’ll make UKP a true strategic lever for our clients’ success.\nResponsabilidades\nProvide consultative guidance to clients on UK Payroll configuration, system design, and integration points within their tech stack.\nLead discovery and planning sessions to assess payroll readiness and define implementation success criteria.\nTroubleshoot complex issues and serve as an escalation point for Payroll-related technical concerns.\nTranslate evolving legislation and payroll operations into actionable system recommendations.\nPartner with Product and R&D to validate new features, support beta testing, and improve system functionality.\nCreate scalable frameworks and playbooks that support efficient and repeatable Payroll onboarding.\nDrive internal knowledge sharing, establishing yourself as the subject matter expert for Payroll within the CS organisation.\nContinuously identify opportunities to enhance tools, processes, and methodologies - improving efficiency, customer outcomes, and the overall experience from using Hibob.\nRequisitos\nRequirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren’t the only factor. If you don’t have nearly enough experience, or not all the skills, we’d still like to hear from you. This could be the perfect fit for you and us.Mandatory: Deep understanding of UK Payroll legislation, compliance requirements, and operational processes.\nProven experience in a technical, customer-facing role such as Solution Architect, Implementation Manager, or Payroll Systems Consultant.\nProven experience configuring or implementing payroll platforms in a SaaS or B2B tech environment.\nStrong analytical skills and the ability to solve complex technical and regulatory challenges.\nComfortable working across departments and engaging both technical and non-technical stakeholders.\nClear communicator, capable of delivering guidance and support with empathy and precision.\nA passion for delivering success - you’re a client-focused team player who thrives on solving challenges.\nA self-starter attitude - you’re resourceful, proactive, and always looking for ways to improve processes.\nFluent in English - written and spoken.\nCIPP qualification or equivalent is preferred.\n BonusExperience supporting a payroll bureau or managing multiple client payrolls.\nFamiliarity with HRIS or finance system integrations.\nExperience influencing product development and participating in roadmap planning.\nBackground in SaaS platforms, especially those supporting HR, payroll, or finance teams.\nExposure to payroll automation, analytics, or multi-country payroll processes.\nPractical knowledge of data privacy and compliance frameworks impacting payroll.\nBeneficios\nHiBob is a village filled with incredible people, and we’re proud of that. It’s a place where Bobbers can truly be themselves. We’re about fun, dreams, and ambition just as much as we’re about precision, growth, and high performance.Becoming a Bobber means joining a company that values you as a whole person. You’ll receive competitive compensation, benefits, and pre-IPO equity - alongside all of this:\nCash allowance for health insurance\nAnnual vision allowance\n25 days annual leave\nAnnual UnMind subscription and wellness benefits\nTravel support (cycle scheme and season ticket loans)\nRemote working from day 1\nWork from home allowance - to get your home office set up!\nTemporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)\nBob balance days - Enjoy a company-wide long weekend at the beginning of each quarter\n2 Social Impact days per year for volunteering\nAwesome employee referral program- $2,500 for each successful referral with an additional ambassador programme\nPension scheme auto-enrolment from day 1\nFun company and team social events (locally and virtually with our global teams)\nWe love birthdays - take the day off and receive a special gift\nIf this sounds like something you’ve been looking for, we’d love to have you. Come on, join our village!Belonging at HiBob\nOur success depends on our people, and we want HiBob to be a workplace where everyone feels a sense of belonging and can thrive. We're committed to being proactive at all levels so that our workforce reflects the communities in which we live, work, and hire.\nWe are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other protected class.\nPlease contact us at  if you'd like to discuss any adjustments to our process. We want you to bring the best of you.","description_format":"text","description_chars":6656,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Annual leave","Equity","Health insurance","Home office"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Professional Services","Creative Agencies","Human Resources"],"lifecycle":[{"event":"open","at":"2026-10-08T23:52:17Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; Global Business Mobility: Senior or Specialist Worker","cap_exempt":false,"checked_at":"2026-10-24T06:24:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.741,"p_room":0.75,"age_days":30,"expected_fill_days":35,"reasons":["conf:2","velocity","win:late"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/hibob-customer-success-solution-architect-2","json_url":"https://alion.io/job/hibob-customer-success-solution-architect-2.json","meta":{"generated_at":"2026-10-26T16:28:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21981,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49158},"rest":"https://alion.io/mcp/rest/get_company?id=49158"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhibob-customer-success-solution-architect-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhibob-customer-success-solution-architect-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhibob-customer-success-solution-architect-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hibob-customer-success-solution-architect-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhibob-customer-success-solution-architect-2"}]}