{"id":2026162,"url":"https://alion.io/job/hibob-customer-success-solution-architect","title":"Customer Success Solution Architect","company":{"id":49158,"name":"HiBob","domain":"hibob.com","url":"https://alion.io/company/hibob","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HiBob","truth_index":{"grade":"B","score":75,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Solutions","role_family":"Solutions","seniority":"staff","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":82000,"max_usd":148000,"period":"year","method":"role_seniority_country_cell","sample_n":44},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-09-25T22:03:22Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-14T04:56:47Z","board_verified":false,"closed_at":"2026-10-14T04:56:47Z","days_open":18,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":18},"description":"Join HiBob, a rapidly growing HR platform that helps modern businesses manage their people effectively. As a Payroll Solution Architect, you will be a trusted advisor to clients and internal teams, driving adoption and delivering long-term value. You will lead client conversations on best practices, process optimization, and headcount management, shaping product direction and ensuring organizational agility.\nMissions\nDevelop a deep expertise in HiBob’s UK Payroll module and serve as a bridge between customer needs, product vision, and scalable business outcomes.\nCollaborate closely with Product, Customer Success, and R&D to ensure the UK Payroll roadmap addresses real customer challenges, drives adoption, and delivers long-term value.\nLead client conversations on UKP best practices, scenario planning, process optimisation, and headcount management, championing the Voice of the Customer and shaping product direction.\nProfil recherché\nRequirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren’t the only factor. If you don’t have nearly enough experience, or not all the skills, we’d still like to hear from you. This could be the perfect fit for you and us.Mandatory: Deep understanding of UK Payroll legislation, compliance requirements, and operational processes.\nProven experience in a technical, customer-facing role such as Solution Architect, Implementation Manager, or Payroll Systems Consultant.\nProven experience configuring or implementing payroll platforms in a SaaS or B2B tech environment.\nStrong analytical skills and the ability to solve complex technical and regulatory challenges.\nComfortable working across departments and engaging both technical and non-technical stakeholders.\nClear communicator, capable of delivering guidance and support with empathy and precision.\nA passion for delivering success - you’re a client-focused team player who thrives on solving challenges.\nA self-starter attitude - you’re resourceful, proactive, and always looking for ways to improve processes.\nFluent in English - written and spoken.\nCIPP qualification or equivalent is preferred.\n BonusExperience supporting a payroll bureau or managing multiple client payrolls.\nFamiliarity with HRIS or finance system integrations.\nExperience influencing product development and participating in roadmap planning.\nBackground in SaaS platforms, especially those supporting HR, payroll, or finance teams.\nExposure to payroll automation, analytics, or multi-country payroll processes.\nPractical knowledge of data privacy and compliance frameworks impacting payroll.","description_format":"text","description_chars":2618,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-07T13:28:58Z"},{"event":"close","at":"2026-10-14T04:56:47Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; Global Business Mobility: Senior or Specialist Worker","cap_exempt":false,"checked_at":"2026-10-14T06:20:30+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":null,"pay":null,"html_url":"https://alion.io/job/hibob-customer-success-solution-architect","json_url":"https://alion.io/job/hibob-customer-success-solution-architect.json","meta":{"generated_at":"2026-10-14T09:59:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26300,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49158},"rest":"https://alion.io/mcp/rest/get_company?id=49158"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhibob-customer-success-solution-architect"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhibob-customer-success-solution-architect"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhibob-customer-success-solution-architect"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hibob-customer-success-solution-architect\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhibob-customer-success-solution-architect"}]}