{"id":2008767,"url":"https://alion.io/job/hicx-technical-support-analyst","title":"Technical Support Analyst","company":{"id":1836119,"name":"HICX","domain":"hicx.com","url":"https://alion.io/company/hicx","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bucharest, Romania"],"countries":["RO"],"hiring_countries":["RO"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":true},{"name":"PostgreSQL","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-10-07T12:51:29Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-12T07:41:06Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"HICX is a leading worldwide provider of enterprise SaaS solutions for digital supplier management. Learn more about HICX. HICX helps Global 5000 companies to organize and manage their supplier data.\nThe HICX Supplier Management platform enables businesses with thousands of suppliers to efficiently on-board and manage the end-to-end lifecycle of all suppliers, and to find, re-use and maintain supplier data and information across any spreadsheet, app or system. High quality supplier data is essential to digital transformation and the key to becoming customer of choice for all suppliers. Some of the world’s largest companies, in a wide range of industries, trust HICX for the management of their supplier data; these include Unilever, Lenovo, Mars, Mondelez, Baker Hughes and EDF Energy.\nESSENTIAL RESPONSIBILITIES AND DUTIES:\nReview, triage and respond to customer queries in a timely and accurate way, via the help desk tool or by email\nIdentify customer needs and help customers use specific feature\nAssist Level 2 support on periodic status calls with our customers\nAnalyse and report product malfunctions (for example, by testing different scenarios or impersonating users\nDocument customer-specific processes\nFollow up with customers to ensure their technical issues are resolved\nMaintain weekly reports on customer inquiries, responses and feedback so as to develop customer service analytics and trends\nGather customer feedback and share with our Customer Success, Engineering and Product Teams\nMust be based in Bucharest to undertake this position.\nRequirements\n5 years of experience in a Technical Support Specialist role, or business savvy and confident recent STEM graduate (BSc in Information Technology or relevant diploma is a plus)\nWork experience in the software industry\nAbility to quickly analyze and understand complex technical issues and break them down into smaller work packages\nExperience using help desk software (JIRA), documentation tools (Confluence), and other remote support tools\nExcellent communication and problem-solving skills\nPatience when handling tough cases is a must\nMulti-tasking abilities\nApplicants must be willing to work on a shifting schedule to support clients across different time zones.\nSQL or PostGres skills is a plus\nBenefits\nROW (Rest of the world):\nWork from anywhere in Romania - we are a fully remote company.\nFlexible PTO - We offer 25 days of paid holiday per year + 3 Public Holidays.\nWe celebrate special occasions with you - like your birthday! Additional PTO for all employees during their birthdays.\nReceive Competitive Pay - Our team makes sure to provide a highly competitive rate based on your skills and location.\nWork with a diverse, international team.\nApply for this job\nHICX collects and processes personal data in accordance with applicable data protection laws. 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