Part-Time Information Technology Support

Compensation Range

$21.94 - $28.11

Please note: This job opening may close earlier than the stated date, due to high candidate volume. If interested, we encourage you to apply as soon as possible.

Who We Are:

At the High Point Police Department, we are committed to protecting our city and building relationships with our community. Our team includes over 300 officers and professional staff who are passionate about serving others.

As a proactive, data-driven agency, we take pride in being nationally recognized for excellence. Our department offers some of the finest in-house training in the country, along with numerous opportunities for growth, development, and career advancement.

A rewarding career awaits you here. Join our team and play a vital role in keeping High Point a safe place to live, work, and visit.

What We Offer:

The High Point Police Department offers a competitive salary commensurate with education and experience. We also offer generous benefit package for full-time employees which include but are not limited to:

• A guaranteed monthly pension upon retirement, vested after 5 years of service

• 401K and 457B Retirement Plans

• Paid Vacation and Sick Time

• Paid Holidays

• Tuition Reimbursement Plan

• Competitive medical, dental, and vision plans effective day one

What You'll Do:

Provides part-time operational support for Police Department IT functions, with a focus on equipment lifecycle tasks, inventory accuracy, imaging, deployments, and routine support follow-up. This role enhances throughout, for day-to-day operations, enabling full-time technical staff to focus on higher-priority projects, escalations, and complex troubleshooting.

Essential Tasks & Responsibilities:

• Maintain and update IT asset tracking and assignment records
• Image and configure new and redeployed devices using standard procedures
• Prepare equipment for deployment, including accessories, labeling, and readiness verification
• Support workstation setups and office moves (disconnect, reconnect, testing)
• Assist with vehicle equipment assignment tracking and documentation
• Perform routine ticket follow-up, status updates, and documentation maintenance
• Coordinate with internal stakeholders for scheduling pickups, drop offs, swaps, and deployments

Qualifications:

• Basic understanding of Windows PCs and common peripherals
• Strong organization skills and attention to detail (inventory tracking and documentation)
• Ability to follow standard build and deployment processes consistently
• Professional communication and customer service skills
• Ability to lift and move standard IT equipment (monitors, desktops, docking stations) as needed

Preferred Qualifications

• Prior IT support or help desk experience
• Familiarity with imaging processes and basic troubleshooting
• Experience with inventory systems or asset management practices

The work location of this job will be 1730 Westchester Dr High Point, North Carolina.

Our Commitments

The City of High Point is dedicated to fostering a work environment that values individuals from all backgrounds and seeksto attract and retainthe most qualified partners in service to the citizens of High Point. As an at-will employer, the Cityallows employees to terminatetheir employment, or be terminatedat any time, with or without cause, as long asit is not prohibited by law.

The City of High Point is committed to classifying and compensating its employees fairly for the work they do, weighing both the internal capabilities and the external market. While the job description is not intended to and does not create a contract of employment, we are excited to use this “living document” as a guide for managing performance and positions to ensure job descriptions are reflective of the current work required by the incumbent or expected by any candidate to whom an offer of employment is extended.

The City of High Point is committed to providing a safe, comfortable working environment for all employees. To that end, we are proud to comply with all Occupational Safety and Health Administration (OSHA) requirements, as well as make reasonable accommodations to candidates and employees as we are able in accordance with the Americans with Disabilities Act (ADA). Candidates selected for employment must undergo (a.) a drug screening, in accordance with the City’s drug and alcohol policy and (b.) a background screening to determine whether there is any current, pending, or previous charge, conviction or other infraction deemed incompatible with service in the capacity for which the candidate is being hired. In lieu of or in addition to background screening, candidates selected for employment in a position that requires working with children in any capacity must be fingerprinted and undergo a criminal history record check conducted by the North Carolina State Bureau of Investigation. Certain positions are considered so critical to the health and safety of others that a candidate cannot be placed in any such position without passing a pre-placement physical exam. The City offers employment to successful candidates conditioned upon the City’s receipt of satisfactory results from all required screenings, checks, and exams, as applicable.