{"id":3843019,"url":"https://alion.io/job/high-point-networks-inside-sales-associate","title":"Inside Sales Associate","company":{"id":2279787,"name":"High Point Networks","domain":"highpointnetworks.com","url":"https://alion.io/company/highpointnetworks","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycom","truth_index":null},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fargo, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-11-05T23:42:01Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-08T20:07:13Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"High Point Networks is a leading provider of information technology solutions in both SMB and enterprise-level markets, servicing customers from coast to coast. We specialize in anything that spans your network, data center, phone system and endpoints with a strong security focus across all things IT. Our Headquarters is in West Fargo, North Dakota with additional regional offices throughout the Midwest.\nWhen you become part of our team, your career opportunities are endless. We offer our team members competitive compensation and world-class benefits. Our culture is easy to live but hard to describe. Come see exactly what it means to be a part of the High Point Networks team.\nJOB SUMMARY\nThe Inside Sales Associate works closely with our sales team and supports a full range of sales needs in a fast-paced work environment, while addressing internal and external customer questions and concerns in a professional and timely manner. This role assists with maintaining profitable business relationships and represents High Point Networks in a positive manner.\nRESPONSIBILITIES\nWorking Across Teams\nClear ownership is how we stay organized, not a reason to say no. When a customer need crosses team lines, start with yes and work it out together. \nWhen anyone needs help that you can give, help them reach a successful outcome, even when the work isn’t yours to own, and tell your manager if it affects your own work. \nClient Relationship Management\nAnswer customer inquiries. \nCommunicate with customers, keeping them informed of progress and notifying them of impending schedule changes. \nMaintain excellent customer service and satisfaction. \nSales Processes and Support\nPrepare bids and quotes for the Account Manager. \nComplete deal registration with manufacturers. \nServe as liaison between Account Managers and the Service department. \nUpdate NetSuite as appropriate with opportunity status, win/loss data, and customer/vendor information. \nMaintain logs of activity in NetSuite on Cases. \nObtain pricing and request quotes from manufacturers. \nTrack and follow up on expiration dates of all special pricing from manufacturers. \nAccurately maintain and comply with documentation and administrative procedures. \nDevelop knowledge of HPN solutions and how they relate to customer needs. \nMaintain documentation and follow internal team processes and procedures. \nCross-Functional Collaboration\nCollaborate with sales and service teams to develop proposals and close deals. \nWork with internal teams (engineering, support, implementation) to ensure successful delivery of IT solutions throughout the customer lifecycle. \nRoute service and project issues to Service Desk and Dispatch, which assigns the Project Manager or engineer; bring relationship or commercial issues to the Account Manager. \nWork in a team environment, be a team player, and communicate effectively. \nAttend required company and departmental meetings. \nOther\nResponsible for entering time and expenses as they occur. \nOther duties as assigned. \nQualifications\nKnowledge, Skills, and Abilities Required\nExcellent verbal and written communication, particularly for customer and internal coordination via phone and email. \nAbility to collaborate and work as a team. \nSelf-motivated and self-starter. \nAbility to build trust and long-term working relationships with clients and internal stakeholders. \nTime management and multitasking. \nAnalytical thinking capabilities. \nAbility to learn and use CRM tools (e.g., NetSuite and CPQ). \nGeneral computer capabilities. \nEducation\nHigh school diploma, GED, or equivalent education or experience. \nWhat are key measurements?\nStrong working relationships with Account Managers and customers. \nDeep enough product and process knowledge to support bids, quotes, and deal registration accurately. \nSeamless coordination between sales, service, and engineering teams. \nBid and quote accuracy and turnaround time. \nDeal registration completion rate and timeliness. \nCRM data accuracy and completeness (opportunity status, win/loss data, activity logs). \nTimely tracking and follow-up on special-pricing expiration dates. \nEscalation routing: issues routed to Service Desk and Dispatch or the Account Manager without delay. \nPeer and Account Manager feedback on responsiveness and teamwork. \nWhat are key rewards?\nProfit sharing. \nMentorship opportunities. \nCareer advancement as opportunities arise. \nWhat are consequences for non-success?\nMissed Targets: recurring bid/quote errors or missed deal-registration deadlines may affect performance rating. \nLimited Career Progression: lack of results can delay promotions or leadership opportunities. \nSuccess Plans: formal coaching and goal-setting initiated to address gaps, with performance reassessed within a defined window (typically one to two quarters); if performance does not improve within that window, outcomes may include a continued success plan or role change. \nTeam Impact: recurring errors or delays may increase workload and rework for Account Managers and the Inside Sales team. \nBenefits\nWe offer a comprehensive and competitive benefits package designed to support your health, financial well being, and work-life balance. Our goal is to create an environment where employees feel valued, supported, and empowered to thrive.\nMedical Insurance (2 options)\nClassic PPO\nHigh Deductible Health Plan (HDHP)100% paid premiums for individual coverage\n$100/month HSA contribution for employees enrolled in the HDHP\n\nFlexible Spending Accounts\nMedical and Dependent Care FSA options available\nDental & Vision Insurance\nLong Term Disability Insurance\nEmployer paid LTD coverage for absences over 90 days\nGroup Life Insurance\n$50,000 employer paid life insurance\nSupplemental Insurance Options\nVoluntary Life, Short Term Disability, Accident, and Critical Illness\nGenerous Paid Time Off\nAccrued Vacation and Sick Time banks as well as Paid Holidays\n401(k) Retirement Plan\nUp to 4% company match\nHigh Point Networks is an equal opportunity employer. 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