{"id":1826053,"url":"https://alion.io/job/high-point-networks-network-engineer","title":"Network Engineer","company":{"id":2279787,"name":"High Point Networks","domain":"highpointnetworks.com","url":"https://alion.io/company/highpointnetworks","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycom","truth_index":null},"role":"Networking","role_family":"Networking","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fargo, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":71000,"max_usd":168000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":102},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-04T11:25:03Z","employer_posted_date":"2026-10-04","last_verified_at":"2026-10-05T00:59:13Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"High Point Networks is a leading provider of information technology solutions in both SMB and enterprise-level markets, servicing customers from coast to coast. We specialize in anything that spans your network, data center, phone system and endpoints with a strong security focus across all things IT. Our Headquarters is in West Fargo, North Dakota with additional regional offices throughout the Midwest.\nWhen you become part of our team, your career opportunities are endless. We offer our team members competitive compensation and world-class benefits. Our culture is easy to live, but hard to describe come see exactly what it means to be a part of High Point Networks.\nQualifications\nJOB SUMMARY\nThe Network Engineer is responsible for proactively monitoring and maintaining network infrastructure across our SMART Firewall and SMART Network customer base.\nESSENTIAL DUTIES AND RESPONSIBILITIES\nProactively monitor status, alerts, isolate issues, respond to anomalies, and initiate resolution\nWhite glove service and ownership of the customers wired and wireless network\nMonitor live alerts (connection lost, CPU Utilization, Packet Errors, etc)\nRespond to reactive service requests/tickets generated by customers\nCommunication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages\nResponsible for following the day-to-day organization of NOC policies and procedures\nRecognizes and recommends operational improvements to increase process performance\nReview firmware and get upgrades scheduled as needed\nReview customer configuration against best practices and make recommendations\nActive role in pre-sales and discovery\nIdentify service improvements and additional value\nADDITIONAL DUTIES AND RESPONSIBILITIES\nMaintain a world class customer service, perception, and satisfaction\nAbility to work within a team and communicate effectively\nEscalate service issues that cannot be completed within agreed service levels\nBusiness awareness: specific knowledge of the customer and how IT relates to their business strategy and goals\nDevelop in-depth knowledge of the service catalog and how it relates to customers needs\nDocument internal processes and procedures related to duties and responsibilities\nResponsible for entering time and expenses in PSA/ticketing system as it occurs\nWork through daily assignments that have been established through the dispatch process\nReview IT publications and online materials to remain up to date with current and future technologies emerging in the industry\nKNOWLEDGE, SKILLS, AND/OR ABILITIES REQUIRED\nMinimum of 3 years of experience configuring and administering wired and wireless environments (Fortinet, Aruba, Extreme, Palo Alto and SonicWALL experience is a plus)\nManaged Services experience; or experience managing multiple, complex environments\nProfessional IT Certifications\nInterpersonal skills: such as telephony skills, communication skills, active listening and customer-care\nSelf-motivated and responsible with satisfaction in superior customer service\nAbility to problem solve under pressure and maintain a high level of accuracy/detail\nAbility to multi-task and adapt to changes quickly\nReliable and punctual; prepared and ready to assist customers at the start of your shift\nTechnical awareness: Ability to match resources to technical issues appropriately\nService awareness of key organizational IT services for which support is being provided\nUnderstanding of support tools, techniques, and how technology is used to provide IT services\nTyping skills to ensure quick and accurate entry of service request details","description_format":"text","description_chars":3646,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Technology","Digital Storage"],"lifecycle":[{"event":"open","at":"2026-10-04T11:25:03Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":18,"reasons":["conf:2","win:early"],"computed_at":"2026-10-05T03:33:53Z"},"pay":null,"html_url":"https://alion.io/job/high-point-networks-network-engineer","json_url":"https://alion.io/job/high-point-networks-network-engineer.json","meta":{"generated_at":"2026-10-05T03:33:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4837,"day_limit":5000,"remaining_today":163,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}