{"id":2808961,"url":"https://alion.io/job/higher-digital-ux-service-design-consultant","title":"UX / Service Design Consultant","company":{"id":4445759,"name":"Higher Digital","domain":"higher.digital","url":"https://alion.io/company/higher-digital","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Design","role_family":"Design","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-05-14T00:00:00Z","employer_posted_date":"2026-05-14","last_verified_at":"2026-10-25T08:57:52Z","board_verified":true,"closed_at":null,"days_open":164,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":164},"description":"UX and Service Design Consultants lead user-centered research and design work to improve the experiences of students, faculty, staff, and institutional teams.\nThis role focuses on understanding real user needs, mapping current journeys, identifying pain points, and designing improved services, processes, and digital touchpoints. The work is often connected to wider transformation programmes where experience, adoption, accessibility, and usability are critical to success.\nYou will help institutions move beyond system implementation alone and focus on how people actually experience services across the organization.\nWhat You May Work On:\nYou may support clients to plan and conduct user research, map current-state and future-state journeys, identify service gaps, design service blueprints, create personas and prototypes, facilitate co-design sessions, and work with strategy, technology, change, and delivery teams.\nExperience We Commonly Look For:\nCommon experience includes service design, UX research, human-centered design, journey mapping, accessibility, inclusive design, digital experience design, facilitation, usability testing, and stakeholder engagement.\nYou May Be a Strong Fit If:\nYou care deeply about making services simpler, clearer, and more effective for the people who use them.\nYou can balance user needs with institutional constraints and help teams make practical design decisions that improve outcomes.\nExpression of Interest:\nIf your experience aligns with this capability area, we welcome expressions of interest for our talent network. 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