{"id":1736123,"url":"https://alion.io/job/highgate-assistant-front-office-manager-3","title":"Assistant Front Office Manager","company":{"id":1901308,"name":"Highgate","domain":"highgate.com","url":"https://alion.io/company/highgate-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":66000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1575},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-03T01:07:22Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-05T00:02:23Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Compensation Type\nYearlyHighgate Hotels\nHighgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com\nOverview\nStep into the future of hospitality at The Atlas Hotel.\nThe Atlas, Boston’s first-of-its-kind hotel, is where local connection meets global inspiration and hospitality intersects with thought leadership.\nJoin us at the ground floor of this brand-new hotel opening and help craft unforgettable moments at the intersection of research, hospitality, and inspiration-where every day is a first.\nThe Assistant Front Office Manager, supports the Front Office Manager in orchestrating flawless service across all the touchpoint responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.\nResponsibilities\nCommunicate and collaborate consistently with the Sales, Housekeeping, Reservations, and Accounting teams to ensure smooth operations.\nEnsure consistency with all guest pre-arrival and post-stay processes.\nRespond to all guests’ requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.\nMotivate, coach, train, and, when necessary, counsel Front Office and Guest Experience staff in accordance with Highgate Hotel SOPs.\nEnsure compliance with all Highgate Hotel standards, including Standard of the Day/Week training and effective training procedures.\nCoordinate and maintain VIP amenities, recognition programs, and special requests, including re-inspecting VIP rooms before arrival.\nFoster strong employee morale and ensure continuous development of Guest Services and Guest Experience teams.\nMaximize room revenue and occupancy through daily review of status reports, rate variances, credit reports, house counts, and selling status.\nEnsure no-show revenue is accurately captured through correct billing.\nMaintain proper handling of Purchase Orders, invoices, and checkbook accounting in line with Highgate SOPs.\nOperate and monitor all Front Office computer systems, report functions, and software maintenance.\nOversee the timely logging and delivery of guest messages, packages, and mail.\nUse the Alice application to report Housekeeping and Maintenance issues, and monitor them until they are resolved.\nSupport the implementation of Highgate’s service philosophy and departmental procedures.\nEnsure accurate cash handling and enforce hotel credit policies.\nManage Lost and Found procedures and maintain the key control system.\nMaintain appropriate inventory levels of all front office supplies.\nReview Front Office reports, Night Audit documentation, logs, and guest request reports daily.\nStay informed about corporate programs, including airline mileage and VIP loyalty programs.\nMaintain organized filing systems for purchases, schedules, forecasts, reports, and logs.\nEnsure consistency with departmental opening and closing procedures.\nManage vendor contracts.\nProtect guest privacy and security by following Highgate procedures.\nConduct pre-shift meetings or provide pass-along communication.\nBalance and clear room status nightly, resolving any discrepancies with Housekeeping.\nManage and organize large turn days, including long-term guest transitions.\nUnderstand and monitor out-of-order, out-of-service, discrepant, and show rooms.\nRecord and reconcile charges for amenities and services.\nEnsure outstanding overall guest satisfaction.\nQualifications\nAt least 1 year of related experience required.\nSupervisory experience required.\nLabor experience and OPERA experiences preferred.\nMust be proficient in Windows, Company approved spreadsheets and word processing\nLong hours sometimes required.\nAbility to stand during entire shift.\nMaintain a warm, friendly, and courteous demeanor at all times with guests, managers, and fellow \nMust be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.\nMaintain high standards of personal appearance and grooming.\nComply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.\nMaximize efforts towards productivity, identify problem areas and assist in implementing solutions.\nMust be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.\nMust be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.\nMust be able to maintain confidentiality of information.\nBenefits\nWe are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.\nMedical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance401(k) Retirement Plan with employer matching contributions\nPaid holidays\nPaid vacation\nPaid sick leave (provided in accordance with applicable law)\nEmployee assistance program (EAP)\nEducational opportunities / Tuition reimbursement\nPaid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law\nFor Employees Based in Washington:\n8 paid holidays per year\nUp to 20 days of paid vacation per year, based on classification and length of service\nPaid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.\nFor Employees Based in Colorado:\n8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year\nUp to 20 days of paid vacation per year, based on classification and length of service\n6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.\nFor Employees Based in California:\n8 paid holidays per year\nUp to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.\nPaid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.\nPlease note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement (“CBA”). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.\n**The above-referenced benefits do not apply to part-time positions\nPosting Date\nThis job opening was posted on 10/01/2026 and will remain open for at least 75 days.","description_format":"text","description_chars":8412,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance","Life insurance","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Professional Services","Real Estate"],"lifecycle":[{"event":"open","at":"2026-10-03T01:07:22Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.837,"p_room":1,"age_days":1,"expected_fill_days":5,"reasons":["conf:2","win:early","comp:junior,brand"],"computed_at":"2026-10-04T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/highgate-assistant-front-office-manager-3","json_url":"https://alion.io/job/highgate-assistant-front-office-manager-3.json","meta":{"generated_at":"2026-10-05T01:01:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1316,"day_limit":5000,"remaining_today":3684,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}